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1-800-HANSONS

4.6

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Location details

3788 W 2270 S Suite E, West Valley City, UT, 84120, United States

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4.61,366 reviews
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Sharon O.'s profile image
Sharon O. 
2 years ago

It is now 7:30 pm and they are sitting out front talking. Parked in front of my house. I would like to park there I also did not appreciate the loud music playing all day! 

Business response:

Sharon, I have escalated your feedback to our management team to review and address  

Erma D.'s profile image
Erma D. 
2 years ago

Shawn came in to measure my five windows on time. Professional and respectful and has a great sense of humor. Thank you. Erma D 

Erma D.'s profile image
Erma D. 
2 years ago

Thanks to Eugene Brown and Mattie, Certified Home Improvement Experts. You gave me verbal and visual understanding of your products. Your were knowledgeable; friendly and approachable. I’m excited and look forward to the comfort it will give my home. Erma D 

Cindy L.'s profile image
Cindy L. 
2 years ago

It took several months to get 3 windows installed. When the installers came, the largest window was too small and wasn’t installed , another window panel was cracked when it arrived and was installed, to be replaced. The 3rd window wasn’t even brought to be installed. Months later the installers came again and installed the largest window. The window panel that was to be replaced was the wrong size, so, again I still have a cracked window and the 3rd window was installed. Now the installers need to come back and put the fram... read more

Business response:

Cindy, I have escalated your feedback to management to review and address  

Jami J.'s profile image
Jami J. 
2 years ago

Huge mistake. We were very nervous making such a large and expensive purchase. The sales Rep made us feel at ease with this. Turns out we had every reason to be nervous. After months of waiting for the windows they finally came to install them on 11/4/22. I was very concerned with the color because it was way darker than the sample we picked, but they kept installing and told me I had to speak someone else about that because he was just the install manager. Once the windows were in the installers went outside to finish the t... read more

Business response:

Jami, We would like to gather additional information regarding your experience. Would you please email customerfeedback@hansons.com including your contact information for our management team. Thank you 

Debra O.'s profile image
Debra O. 
3 years ago

He was very informative and helpful. I had all my questions answered and enjoyed his presentation. Thank you. 

Business response:

Thanks Debra! 

Leland S.'s profile image
Leland S. 
3 years ago

My initial installation of three bay windows was horrendous. The crew failed to install required flashing, did not install windows at the proper depth, and broke a side window. When asked about these issues they begrudgingly attempted to only fix the depth but then left a mess with foam. After this install, the initial call to see how it went was productive. She listened to what happened and was concerned and said she would not ask for payment until the job was completed to standard. Because of this interaction I decided t... read more

Jose G.'s profile image
Jose G. 
3 years ago

I will like to said they need to do better job. 

Business response:

Jose, We would like to gather additional information. Would you please email customerfeedback@hansons.com including your contact information for our management team so we can locate your order in our system? Thank you 

Jerry B.'s profile image
Jerry B. 
3 years ago

The crew that came out was fast and finished our job in one day. We also appreciate that our questions were answered and that we were supported when there were some little things not finished. Barbara was very helpful and prompt in returning our calls. We enjoyed the experience. 

Business response:

Thank you for taking time out of your day to leave us a review Jerry! 

Frequently asked questions about 1-800-HANSONS

How is 1-800-HANSONS rated?

1-800-HANSONS has a 4.6 star rating with 1,366 reviews. 

When is 1-800-HANSONS open?

1-800-HANSONS is open now. It is open 24/7.