8x8 - Campbell, CA

Luis Canas 

on Google

2 months ago

Save your company some time. 8x8 service as a whole is trash. Call quality, customer service, portal, app. Please don’t waste your time. 

Josh J 

on Google

a year ago

Can not get a call back from sales team regarding replacing equipment after TWO MONTHS of trying and escalating to various managers. Been using 8x8 for almost 4 years and the dreaded feeling of having to reach out to them if you need anything is the worst. Customer support is based overseas - but can’t even reach the local sales team when you want to spend money! The reviews here and on the better business bureau (plus the lack of response from the company on any of them), speaks volumes. We will be switching services. AVOID... read more

My Thoughts 

on Google

a year ago

We have used 8x8 for years and while service and function have been acceptable the customer service is horrific, probably one of the worst we have come across. If the fix is not a simple read the article fix they support team will disappear. Then you have to spend weeks begging for assistance. No matter when you call the supervisors are in meetings and will not call back. Would recommend reviewing other options for your VOIP provider as there are many that appreciate your business. 

Abdur Rehman 

on Google

7 months ago

ZERO CUSTOMER SUPPORT TEAM The Customer support team is a complete Failure , I have requested to Cancel my account and it's been weeks that they don't even know what the issue is ! I requested Multiple times to Cancel my account and refund my money ! but these guys don't understand this ??? They don't have a customer support team , They have team that tortures people by making them repeat again and again of what they actually want ! A complete ZERO to the team and the Company ! Very Very Very Very BAD Experience ! Not Recom... read more

Victor U. 

on Google

a year ago

To whom it may concern, I wanted to let upper management know how appreciative I am of your employee Ashutosh Kaushik. He provided me with excellent IT Support and troubleshooting help. He was communicative, he followed up with me several times, and he spent a lot of time trying to fix the issue. Although the issue is not resolved it is not for lack of trying on his end. He did everything he could, I think now if I can just get someone from your sales department to call me I can buy another phone. Back to Ashutosh you hav... read more