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A-1 Self Storage

4.6
  • Self Storage
  • El Cajon, CA

About this business

Consumer ServicesSelf Storage

Location details

556 W Main St, El Cajon, CA, 92020, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.6306 reviews
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Eric W.'s profile image
Eric W. 
rating
9 years ago

This was the best storage experience I have ever had because the onsite office gave awesome customer service! They explained everything in detail and told me ahead of time about anything complicated and made sure I knew how to get in and out and lock up and when the bills were due and how I could pay online! I really appreciate them! 

Business response:

Great to hear, Eric! We're so glad to hear you had a positive experience. Thank you for sharing! 

Tasha N.'s profile image
Tasha N. 
rating
9 years ago

Phyllis was the best! She was helpful and I can't say enough about how great their service is. 

Business response:

Thank you for sharing, Tasha N.! I'll be sure to share you kind words with Phyllis. I know it will brighten her day. 

ManyFires L.'s profile image
ManyFires L. 
rating
9 years ago

Be very wary of this company! First off, they are more expensive than most other places. I rented a 5x5 for 50% off of usual $71/mo. On top of the $35.50,they added $20 (admin fee) and $10 (mandatory insurance that really didn't even cover my stuff) = $65 for a 5x5! Next month was going to be $81 for a 5x5?? No thank you. Found a cheaper unit. Got out in 26 days. Second thing, woman in the office said one thing but it wasn't listed in the agreement. When I went to note down in the agreement what she had just told me, she got... read more

Business response:

We work hard to provide the best value to our customers by offering top-notch service and competitive pricing. We're sorry to hear you are dissatisfied. We wish you the best at your new storage facility. 

Shawn M.'s profile image
Shawn M. 
rating
9 years ago

We stored items there for almost five years. Just recently we traveled to San Diego to retrieve them. First things first. Phyllis, the manager, and Patrick, an employee, were great. We have no issues with them. Secondly, we have no issues with the unit itself. Our issues stem with exorbitant rent costs, which increased almost $30 in the time we were there, from $65 to almost $95. Ridiculous and, in our opinion, borderline criminal. We investigated and found that the owner was about to give us another increase to almost $119 ... read more

Business response:

We're sorry to hear that you're dissatisfied, Shawn. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Your original monthly rate is not guaranteed for the life of your rental with A-1. We find it necessary to make adjustments to our customers' rental rates from time to time, in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. 

Kim H.'s profile image
Kim H. 
rating
10 years ago

We had to store stuff for several years and Patrick and Phyllis were always helpful, friendly and took awesome care of us and our stuff. Thanks! 

Joan T.'s profile image
Joan T. 
rating
10 years ago

Good and energetic customer service and clean facility. Very professional. What I like most was the door alarms. I will be gone for a few months and can breathe easy, I know my stuff is safe. Thank you A-1! 

Business response:

You're welcome, Joan! 

Penny Y.'s profile image
Penny Y. 
rating
11 years ago

I have rented storage units before. Some of those for years at a time. While I was satisfied with those A-1 is the cleanest and friendliest I have encountered. I am also very impressed with their security measures. You will not find any nicer people to do business with and will be very pleased with the unit 

Adam W.'s profile image
Adam W. 
rating
11 years ago

The management is waaay too nice (not a bad thing), awesome service, awesome ppl, competitive prices. That's what I've come to expect from this A1, is A+! Before renting my very large unit, I shopped around for months, couldn't find anything even close to what their main st location had to offer, & at their price. It was the cheapest around. Spotless units, You will work with Patrick and Phyllis both of which couldn't be better and they are sure to get you the best bang for your buck. Patrick will go above and beyond no matt... read more

Business response:

Thanks for sharing your experience, Adam. I know that Patrick & Phyllis are an awesome team and treat all of our customers well. I'll be sure to send along your comments. It will make their day! 

Kim B.'s profile image
Kim B. 
rating
13 years ago

I recommend A-1 Self Storage for all your storage needs. Patrick is super friendly, professional and helpful. Whenever I have had an issue with anything such as determining what size storage I needed for a second space, Patrick helped me figure it out. Phyllis is nice too it's just that Patrick is usually the one who is there when I call or stop in. Also, the place is always clean and utility carts are readily available to transport your storage items. 

Frequently asked questions about A-1 Self Storage

How is A-1 Self Storage rated?

A-1 Self Storage has a 4.6 star rating with 306 reviews. 

When is A-1 Self Storage open?

A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.