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A-1 Self Storage
- Self Storage
- El Cajon, CA
About this business
Location details
556 W Main St, El Cajon, CA, 92020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This is by far the worst storage place I have ever done business with!! I was given a price and by the next month it gone up 25 bucks. The place closes at 5 o'clock or 6 o'clock on the weekends. That's when everybody needs to move their stuff. Why have it so early then if you're late, you have to actually call to get out of the place cause you're stuck in the place yeah it's the most ridiculously run place ever highly recommend not using this place at all. The manager Crystal is rude as can be. She should be flipping burgers... read more
Business response:
David, it appears that your review is for another storage facility, as our access hours are later than the ones you listed and we don't have a manager named Crystal.
Clean place to store your items. Property is gated so it's tough to get in if you don't have the code, which I prefer. They keep the storage area nice and cool. Also, it's right off the freeway so it's easy to get to.
Business response:
Lesli, we are very happy we could provide you with a positive experience!
Jessica was very nice, reserved my unit online and went to the store and check in was easy. Jessica took the time to show me the unit and explained everything to me .
Getting storage was an easy process! Jessica was super nice helpful and professional :) I def recommend this place
Business response:
We're glad we could help, Alejandra! We'll be sure to let Jessica know how valuable she is to our team.
Jessica is great!! She was very professional and friendly Yaaay! Thank you so much appreciate it
They raise their prices a lot every year, so you're stuck paying unless you move your stuff. The staff is so-so, not super friendly. It does have better security though since nine units were broken into a few years back. I would recommend looking elsewhere.
Units are infested with critters. They also went up on the rent for the unit. The price isn't worth it.
I was completely satisfied with the level of customer service, Jessica was really professional and answered all of my questions. They got me set up in no time, no need to look around, A-1 is the place to go.
I'm writing this review on behalf of my uncle. He had a storage unit here for 7 months and the last few times he's gone his stuff has been ransacked. Boxes have been dumped over and the tape has been removed and out back on. You can definitely tell someone has been in there and he is the only one with a key. They've also increased the price 2 times without any notice. I wouldn't recommend this storage unit at all.
Business response:
We're sorry to hear you're dissatisfied, Genevieve M. We, like most storage companies, review those rates at 5-6 months and sometimes make adjustments accordingly. We then review rates again after another 12 months and evaluate market conditions and pricing. I am also sorry to hear about the condition of the boxes inside the unit. Please note that we do not carry any duplicate keys for any of the units. We'd like to discuss your experience. Please email us at social@a1storage.com with your contact information, so that... read more
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.5 star rating with 277 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.