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1701 Senter Rd, San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Was hoping to have a wonderful experience at this storage center but customer service was terrible. We checked out their cart and were asked to provide our driver license for them to hold as we used the cart and were also asked to return within half an hour. To accommodate, we rushed moving our items to meet the half an hour deadline and by the time we returned to the front office, the gal was gone and the sign said to call the courtesy phone for assistance as the staff was out on the grounds. Of course, the phone did not co... read more
Business response:
We are sorry to hear that Jennifer. We've forwarded this to management and let them know. Our Area Manager, Allen, would really like to discuss your experience with you. Would you please send me your contact information? Please feel free to respond to my private message, or email me at social@a1storage.com.
This place is legit all the way! If I was looking for storage that was clean, secure, affordable, and with excellent service, this meets all hands down. The units are alarmed. No one can sneak behind a car because they will approach you and let you know that is not correct. I stored my items for about 4 months and was super happy with the price, facilities, and attentiveness.
Business response:
Lina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at A-1 Self Storage.
Probably one of the best customer service I have ever gotten from Andrea and Chris. They not only made the process easy and fast but also helped me out as I had a hiccup upon moving in. It was phenomenal experience. They facility was extremely clean and tidy as well!
Business response:
Thank you so much, Alic. We value your business & appreciate that you've taken the time to share your storage experience! We'll be sure to forward your kind words to Andrea and Chris.
I don't know if this makes sense without a drawing, but my 10x4 unit's door opened to the center of the unit lengthwise, so I could store items on the left and on the right. I love this because everything is reachable. At other storage locations, the door opens from the shorter width, and large items would be stored to the back and not accessible until move out time. I found A-1 because the past self-storage location I used randomly raised the rent on me. I hope that doesn't end up happening here too. This is the cleanest se... read more
Business response:
Thank you so much for sharing your experience with us, Rose!
I used this storage place for over six months. The staff was just as friendly and helpful from before I picked my unit to the time I moved out. The restroom was always clean and helpful when I needed to use it. The hallways are automatically well lit and there were always at least one cart available for moving my things. Thank you Chris, Andrea, Kevin & Dana for a great experience and great customer service!
Business response:
You're very welcome, Robert. We appreciate you taking the time to share your experience with us. I'll be sure to share your kind words with the team.
I don't usually take much time to provide reviews but this place gives me very mixed feelings. First thing, the property is very clean and well kept, a little creepy when you're on the floor alone but that's beside the point. When I came to check it out there was a very nice man named Kevin who was very helpful, showed me around, answered all my questions and helped me to decide on this facility to store my things. Then, we went to the office to do paperwork and that's where I met a very condescending, rude, thinks he knows ... read more
Business response:
I sent a private message, and I haven't heard back from you, Irene. We are sorry that you experienced less than 5 star service and would like to put you in touch with an Area Manager to discuss your concerns. Please contact me via private message or email me at social@a1storage.com with your contact information.
I would give this place 5 stars, but when people stole the carts and dollies, they changed the policy to you have to turn your ID in to get a dolly, making it very inconvenient. However, they did change that policy back so perhaps that is reflective of their responsiveness to customer feedback, so good on them. Further, when I signed up, it was super easy, as I did it online the night before I was moving (so I needed a space fast!). I got a space on sale, 10' x 15', for $30 the first month then $179 monthly, so I thought it'... read more
Business response:
Thank you for sharing your feedback with us, Susannah!
Great service. Very nice staff. The place is very clean and very secure. The carts are near the elevators to facilitate the move. The hours are great! I definitely recommend to everyone.
Business response:
Thank you so much, Aurilene. We value your business & appreciate that you've taken the time to share your storage experience!
Andrea was awesome... she helped us out and we couldnt be happier. There was also another associate who answered our questions but i cant recall his name..But Thank you!
Business response:
Thank you so much for taking the time to share your storage experience with us, Georgette! We'll be sure to forward your kind words to Andrea.
A-1 Self Storage has a 4.6 star rating with 245 reviews.
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.