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A-1 Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
1501 Frazee Rd, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Fraud! This place will charge you more than you agreed to and won't send you "proof" that you signed. They charge you more and more with no evidence to back it up. Lulu at the office and Robert the area manager are no help. STEER CLEAR FROM THIS PLACE!!!!! Sure $29 bucks isn't that much more but just put that into context. $29 by x units x facilities = millions of bs profit. STAY AWAY.
Business response:
Hi Jeff, We reviewed our records and our Area Manager has already reached out to you and attempted to be flexible with you regarding your rate increase. We, like most storage companies, move in customers at discounted rates. We then review those rates and sometimes make adjustments accordingly. We assure you that this is outlined in the lease terms that you signed upon getting the unit. We also sent you the lease that you signed, per your request. We hope you have a wonderful day, A-1 Self Storage
Please review pricing and special On-line offers $$$ On-line offers change daily - Requested On-line offer be honored, Area manager returned my called and explained it was a Sunday and he will make this quick (twice) and will not honor price after price quoted has changed (disrespectful authoritarian tone). Would have rated one star, however ALL other staff (female) interactions at this location and corporate office were professional and courteous. Unsure why the area manager (male) has a position that requires him to actual... read more
Business response:
Vina, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Great customer service and very convenient location. We were able to get the first month free because of a promotion however I wish the regular monthly prices were lower. For the size though , an 8X10 and $202.00 a month including insurance , that's not too bad compared to other companies.
Business response:
Thank you, Guadalupe. Your recommendation means so much to us! We will be sure to pass your feedback on to our team.
Great service from Jessica and Lulu today. Was able to get a unit right near a lift for a great price. Don't hesitate to come here for your storage needs.
Business response:
Thanks for sharing, Omar! We're lucky to have such amazing employees on our team.
Jessica is the bomb. Very friendly and professional intake process. Very neat and clean facility.
Business response:
Matt, we appreciate you taking the time to share your experience with us! We agree, Jessica is an asset to our team and we're delighted to hear you had such a positive experience! We look forward to serving you again in the future!
I rented a 10x30 storage unit from this company and paid over $500 for one month of storage. I was originally told that I would be able to access the property the same day I rented, but then later told that even though I had a full U-Haul and although it was only 1 minute passed the closing time, they would not make an exception. Even though their website claims "We also utilize self-serve kiosks at many of our locations allowing us to reduce costs while still giving customers first class service and the ability to convenien... read more
Business response:
Courtney, we are disappointed to hear about your experience with us at A-1 Self Storage. We see that you have chosen to go elsewhere and we have refunded your money but our Operations Manager will reach out to you if you would like to further discuss your concerns.
This facility is super clean , safe and the staff are fantastic n very very helpful! I keep my things here and I feel very good knowing there's surveillance cameras as well as a 3 point security system once you enter definitely worth the extra money! Shout out to Jacob for being a phenomenal customer service employee!!!
Business response:
Malania, reviews like this give us motivation and help us ensure we provide high-quality care!
Great clean and friendly staff and storage. Been coming here for three years and have always had great service and professional results concerning my storage needs. Hands down best storage in San Diego. Don't bother with the mass competition. Come here first for best rates and best service.
Amazing! Way better and more accommodating then the other guys on the mountain! App on the phone to open the gate is outstanding! Thanks
Business response:
Tj, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.6 star rating with 589 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 5:00 p.m.