This profile has been claimed by the business owner or representative.
A-1 Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
1501 Frazee Rd, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I rented a storage unit at this location in January. It has not even been 4 months. My rate was $59 per month. I was shocked to learn they raised my rental fee 39%!!!!! This is OUTRAGEOUS. The condition of these storage units are subpar. Any company that pulls this kind of a greedy stunt does not deserve anyone's business. This can't' be legal. DO NOT rent from these people.
The facility is clean but the front entry gate is always broken. There are alot of homeless people who hang outside both entry gates at night, so I would be careful visiting at night.
Business response:
Thank you for taking the time to share your experience with us, Shell! We are happy to report that we have fully replaced the gate track and it has had no issues since doing so. We also have an individual on-site nightly to ensure the safety of our customers, since homelessness is sadly a growing issue throughout the county. We hope you have a great day and hope you know you can reach out to our team in the event that you need anything from us.
I've had a storage here for about 7 years, they have great customer service team. They are super helpful and I would highly recommend this facility. Super clean and central!
Business response:
Thank you for sharing! We value your business & appreciate that you've taken the time to share your experience. We'll be sure to froward your kind comments to Patty.
Lulu assisted us today with closing our unit and she was very patient in answering all of our questions. Highly recommend.
Business response:
We greatly appreciate your kind words, Vanessa. Thank you for recommending us!
Fraud! This place will charge you more than you agreed to and won't send you "proof" that you signed. They charge you more and more with no evidence to back it up. Lulu at the office and Robert the area manager are no help. STEER CLEAR FROM THIS PLACE!!!!! Sure $29 bucks isn't that much more but just put that into context. $29 by x units x facilities = millions of bs profit. STAY AWAY.
Business response:
Hi Jeff, We reviewed our records and our Area Manager has already reached out to you and attempted to be flexible with you regarding your rate increase. We, like most storage companies, move in customers at discounted rates. We then review those rates and sometimes make adjustments accordingly. We assure you that this is outlined in the lease terms that you signed upon getting the unit. We also sent you the lease that you signed, per your request. We hope you have a wonderful day, A-1 Self Storage
Please review pricing and special On-line offers $$$ On-line offers change daily - Requested On-line offer be honored, Area manager returned my called and explained it was a Sunday and he will make this quick (twice) and will not honor price after price quoted has changed (disrespectful authoritarian tone). Would have rated one star, however ALL other staff (female) interactions at this location and corporate office were professional and courteous. Unsure why the area manager (male) has a position that requires him to actual... read more
Business response:
Vina, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Great customer service and very convenient location. We were able to get the first month free because of a promotion however I wish the regular monthly prices were lower. For the size though , an 8X10 and $202.00 a month including insurance , that's not too bad compared to other companies.
Business response:
Thank you, Guadalupe. Your recommendation means so much to us! We will be sure to pass your feedback on to our team.
Great service from Jessica and Lulu today. Was able to get a unit right near a lift for a great price. Don't hesitate to come here for your storage needs.
Business response:
Thanks for sharing, Omar! We're lucky to have such amazing employees on our team.
Jessica is the bomb. Very friendly and professional intake process. Very neat and clean facility.
Business response:
Matt, we appreciate you taking the time to share your experience with us! We agree, Jessica is an asset to our team and we're delighted to hear you had such a positive experience! We look forward to serving you again in the future!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.6 star rating with 587 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.