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A-1 Self Storage
- Self Storage
- El Monte, CA
About this business
Location details
12260 Garvey Ave, El Monte, CA, 91732, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
while having my storage unit here, everything was ok. It wasn't until I was leaving the unit, that I was accused of leaving my trash in the building. It was very extremely rude of the lady in the front to assume and try to pressure me into saying I was the one that left my trash in the building. I was extremely upset at the false accusation coming from an employee in the front. Talk about having good costumer service
Business response:
Francisco, we are sorry you felt as though we were accusing you of something, that was not our intent.
Was looking for a storage unit. Came upon A-1. And found just what we need it. Maritza was so helpful and explained everything to us very well. She was a great help. I will definitely recommend coming and ask her!
Business response:
Thank you for your feedback, Monica. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Your original monthly rate is not guaranteed for the life of your rental with A-1. We find it necessary to make adjustments to our customers' rental rates from time to time, in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
Great customer service! The manager onest and answer any question you have. Quick and fast get you right on your way. Great prices compare to most units around the area.
Business response:
Seth, thank you for your kind review; we are happy to pass along your comments to the team here at A-1 Self Storage!
Great place and great staff! I was able to tour the location and was offered two options. The location is clean and secured. Try them out!
Business response:
Welcome to A-1 Self Storage, Abel! Thank you so much for sharing your experience with us.
First time here ... good location, nice staff here. Online reservation was very easy, staffs were very nice and helpful. Susan was being patience with me going through the process of getting a unit set up. Highly recommended here. Great price too.
Business response:
Hi Ting, we are very happy to have provided you with such a positive experience. We really appreciate your recommendations. Thanks for sharing!
The greatest strength of this business is the customer service. I've used them twice in the last 4 years and they have been very consistent. Shout out to Susan, fellow Morrissey fan! She is the best, the other gal too, always willing to help and are very smart about their jobs and responsibilities. The place is clean, safe, and has very convenient hours. I freaking hate moving but doing business with a professional place like this makes it better. Keep being great :)
Business response:
Thank you so much for this wonderful feedback. We value your business & appreciate that you've taken the time to share your storage experience. We are more than happy to forward your kind words to Susan and Maritza. It will certainly brighten their day!
Great service! Very caring and helpful. Good pricing. And good service hours. Explains everything in details.
I was helping my mom find a storage unit and couldn't decide between A-1's 10x17ft vs Public storage's 10X15ft. The prices were both competitive compared to other companies. I told my mom to visit both locations. My mom said the public storage she went to was dirty and the door is narrow. She didn't like it at all. But when she went to the A-1, she was very happy with the size of the storage, the cleanliness, and helpful staff. Susan was the one who helped her. Susan was very patient with my mom and answered all of my mom's ... read more
Business response:
Welcome to A-1, Miss A! We're so glad to hear about your positive experience. Thank you so much for sharing. We'll be sure to forward your kind comments to Susan.
Been renting here for about four months now, and A-1 has a great staff and way better prices than you would find with the other guys. What I get here I would pay triple somewhere else. It's very clean inside and if you have any questions someone is there to help.
Business response:
Hi Tobey, thank you so much for your positive comments about A-1 Self Storage!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 662 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 6:00 p.m.