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A-1 Self Storage
- Self Storage
- Lake Forest, CA
About this business
Location details
26390 Forest Ridge Dr, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Crystal and Teresa went above and beyond with the customer service they provided my family and I. They both really made this process fast and easy when we were in a pinch to move on short notice. I would recommend this company to anyone in the Lake Forest/Mission Viejo area.
Business response:
Melinda, thanks for your praise and kind comments about our team. Its experiences like yours that really keep us motivated! We'll be sure to forward your kind words to Crystal and Teresa.
Crystal helped me get all checked in & made the process very easy! I would definitely highly recommend!!!
Business response:
Thank you so much for taking the time to share your experience with us, Kristina. We'll be sure to forward your kind words to Crystal.
I stored my items here for a year and have to say, the service and attention to detail provided by the unit and the unit's staff were fantastic. The facility always felt clean and accessible. Enjoyed my experience with this business.
Business response:
We're so glad to hear about your positive experience, Katie! As well happy you found our staff to be so supportive during your experience here at A-1 Self Storage.
My husband and I recently rented a storage unit here and the office manager, Crystal, is a pleasure to work with. She made the experience easy. This storage place is great as they hold your spot for you. We knew we needed a storage unit a couple of weeks before we wanted to move in. They held onto it for us without making us pay for the time we weren't actually using it. A great place with great staff.
Business response:
Hi Stacey, thank you so much for your positive comments about A-1 Self Storage! We'll be sure to forward your kind comments to Crystal.
Why do you guys charge extra for air conditioned units when the ac is barely running in that part of the facility. It used to be nice, crisp and cool since because you actually had the ac set to a normal cool temperature but lately in the last few months I notice every time I am down there it's stuffy and muggy and I sweat the second I step off the elevator. I think since you guys are cutting costs on your end with the lack of ac it's only fair you pass that savings on to all the renters who paid a higher rate for the specif... read more
Business response:
In response to your updated review regarding our climate control, we monitor and maintain that system regularly and have made no changes. I would urge you again to reach out to our Corporate Office to discuss your concerns directly. Original response 4/10/18 - We take the safety and security of our customers, their belongings, and our facility very seriously. Due to recent events, we have been very diligent in monitoring the property closely. I can assure you that we contacted the Sheriff's department several times during th... read more
Great prices for all our packing needs. We found all the perfect size boxes and glass sets to protect all our glassware.
Business response:
Welcome to A-1 Self Storage, Catherine! Thank you so much for sharing your experience with us.
Krystal went above and beyond to accommodate my son and I. The staff is always upbeat & helpful. Wish the cost was a bit lower.
Business response:
Thank you for your honest feedback, Steve!
I am a current customer at this facility and I have to say GREAT job A1 at hiring a new manager. She is awesome and super helpful. She is in the office when I visit and always answers the phone. The previous guy had poor communication skills. I had been asking him for a few months to downgrade my unit and a unit was never available. It took the new girl a week to find me a better unit and now I'm saving $98
Business response:
Thank you so much, Bobby. We value your business & appreciate that you've taken the time to share your experience!
Made an online reservation for a 10×20 went to look at the unit I liked it drive up easy access the wonderful manager Crystal was the one that helped me out to see the unit she got me processed and in their system very fast actually. Their facility is well taken care of and clean. I'm very satisfied with everything especially the customer service she gave me. Oh and they have great access hours!
Business response:
Welcome to A-1 Self Storage, Cesar! Thank you so much for taking the time to share your experience with us.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.7 star rating with 225 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 6:00 p.m.