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Abby Pet Hospital
- Veterinarians
- Fresno, CA
About this business
Location details
4508 E Ashlan, Fresno, CA, 93726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Former 5 star Review We have spent over $20,000 at Abby. We called to see if they had appointments (usually they don’t for at least 6-8 weeks out) and they said they had no appointments in the next 7 weeks but are taking walk-ins and it sounded like our pet was in pain so they recommended her to be seen today or tomorrow. I said we will bring her right in. We did and arrived within 25 min. Then the person checking us in said they are not taking any more walk ins. I explained that the person on the phone said they were and th... read more
I have been taking my pets to Abby Pet for 5+ years. I always had a great experience & was highly please with the service & care of my animals. The last 4 times I have called to make an appointment, I was told it would be at least a month before they could get my pet in. I wasn't able to wait that long, so I had to go elsewhere. I walked in last week with one of my pets (because that's where they are established) & they were going to charge me a minimum of $80 just for the visit (not including treatment). I left & drove to... read more
Business response:
Danisha, we are sorry that you had problems getting in with us! Due to an increase demand/need for services during this time we are seeing an increased client and patient load! We hope that your pet was able to get the care he needed and we are here if you ever need us. Thank you for taking the time to leave your feedback.
after 3 years of taking all my pets to abby I will no longer be taking them here, it's very unfortunate because the vets are actually great! the front desk staff however is rude with horrible customer service! after spending literally thousands with this establishment I am very saddened to leave my trusted vet for the unorganized, rude, and very unsympathetic front staff...
Business response:
We are sorry to hear you did not have a positive experience with us.
We have been going there for years and I need to get my baby in He is in pain and they want to charge $80 for walk in care
Business response:
Shanna Isbell, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don’t hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Please let us know if we can answer any of your questions!
Very unprofessional tell you one thing and then tell you something completely different and charge you for something twice
Business response:
Thank you for providing your feedback and letting us know about this issue, Carter. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (559) 442-1127 and we'd be happy to help you out. Thank you, Abby Pet Hospital
The ladies up front are unorganized and eroded any trust I have in this establishment for proper pet care.
Business response:
Scott, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
My cat LOST A LEG due to negligence by a vet at Abby Pet Hospital!! I used to go to Abby all the time, but things have changed for the worse. My parents took their cat in at 5:30 pm for a walk in because she couldn’t walk or put any weight on her leg. The receptionist said it won’t be long because there are only 4 people ahead. After 4 hours of waiting, a vet tech gave them their cat and said there are some wounds on her leg, here are antibiotics and pain meds. The vet said x-rays were not necessary and did not give them a c... read more
Absolute worst customer service. I had an appointment at 5:30 with a technician for my dogs vaccinations. I waited over an hour. Once I got my dog back I reviewed the paperwork and saw that his DAPP wasn’t given. I got back out of my car and advised the staff that his DAPP wasn’t given. They apologized and said they would give it to him. Subsequently their system crashed and they were unable to charge me for the vaccination so they refused to give it him the DAPP. I have spent thousands of dollars there and have been a loya... read more
RecommendedWell we’re still waiting it’s 8.10 Ben here 6 pm walk thru emergency at that. So will see to soon to rate..
Business response:
Thanks for sharing your experience with our Abby Pet Hospital, Grace! We appreciate your feedback.
Frequently asked questions about Abby Pet Hospital
How is Abby Pet Hospital rated?
Abby Pet Hospital has a 4.4 star rating with 3,242 reviews.
When is Abby Pet Hospital open?
Abby Pet Hospital is closed now. It will open at 7:30 a.m.