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Abby Pet Hospital
- Veterinarians
- Fresno, CA
About this business
Location details
4508 E Ashlan, Fresno, CA, 93726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Super annoyed right now. A week ago I had my 1 year old dog in to have 2 baby teeth pulled. I called today to see if his stitches were disolvable because I can still see them. The receptionist proceeded to tell me he can't have hard food or any hard toys, bones ect. Because his stitches could open up. I did feed him soft food for a couple days. But I never took away all his hard toys, bones ect. THEY NEVER GAVE ME ANY AFTER CARE INSTRUCTIONS. I DIDNT EVEN KNOW HE HAD STITCHES UNTIL I LOOKED. A WEEK LATER WHEN I CALL THEY W... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Trena Killgore. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (559) 442-1127 and we'd be happy to help you out. Thank you, Abby Pet Hospital
Update/Abbreviation: -Expect to be there 3 hours -They neglected to actually write down or save my pet's information -Vet forgot to write on the prescription what the medicine was supposed to be and the dosage -Vet texted me test results and I had to call every day for almost a week to get them on the phone to discuss the results and my options The staff is very friendly and informative, but I have never had to wait this long at any vets in my life. My first visit a week ago it took almost 3 hours WITH an appointment. Th... read more
Business response:
Anna Rosalia, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
Normally have decent experiences but today was absolute bull! I got hung up on 2x trying to check in. Gal even said she got distracted and forgot I was on hold. I’ve been waiting for an hour and a half for my pup to be seen. Still waiting by the way. They were very quick to charge my card though. Folks who came after me (without any appt) came and left already. I normally take my fur babies to HOPE but they were closed during the quarantine otherwise I would have been going to them from the beginning. I hate this place.
Business response:
Cecilia, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions. We are sorry we did meet your expectations during this visit.
Very satisfied and happy with Abby!
This place has gone downhill. Staff isn’t friendly. Wait times seem to be based on who complains the loudest. Botched labs on my cat after a 3 hour visit resulted in a return visit where they apparently had a “blow out” and a simple blood draw left my cat traumatized with 2 pressure wraps on his back legs. They act like they’re the only place in town and they’re not. My 4 cats and 2 dogs will be going elsewhere for their veterinary needs from here on.
I usually really like this place but not right now. I’ve been waiting over an hour to pick up Mickey (here for a bad ear infection that required sedation to clean out). What the hell is their problem. Been to the desk 3 times and still waiting. 😡😡😡 What really made me mad, 3 people came in after me and got their animals before me. After my 3rd time at the desk, when I was assumed that Mickey was next, another dog came out. When the tech finally brought him out she didn’t even apologize for the wait. I have a follow up in ... read more
Business response:
Linda, we are sorry to hear you had a negative experience with us. We know your time is valuable and can assure you we make every effort to help our clients in a timely manner. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions. If you have additional concerns or questions you can reach us at (559)442-1127
Horrible waiting service ever! Couldn’t even make my point across to staff cause they were busy at the counter and my kids were starving! What’s the purpose of an appointment if I’m treated like a walk in?! And they told me over the phone it was a 45-50 minute appointment for first time shots and physical. More like 2 1/2 hours!!!
RecommendedI recommend you make an appt. because the wait is a ridiculous
RecommendedI just retracted my post of not recommending this facility. My daughter didn’t have an appointment but was triaged quickly. I was inpatient but there was no life threatening situation. When we did see the vet he was kind honest and gentle. Suggested X-ray but still treated her dog. They care about what they do and it’s not about making money. More than I can say people care. Thank you all for your card
Frequently asked questions about Abby Pet Hospital
How is Abby Pet Hospital rated?
Abby Pet Hospital has a 4.4 star rating with 3,242 reviews.
When is Abby Pet Hospital open?
Abby Pet Hospital is closed now. It will open at 7:30 a.m.