Abby Pet Hospital

Name: Abby Pet Hospital
Address: 4508 E Ashlan, Fresno, CA, 93726, US
Telephone: (559) 442-1127
Rating: 4.4

4.4

Veterinarians
Fresno, CA

About this business

Healthcare Veterinarians

Location details

4508 E Ashlan, Fresno, CA, 93726, United States

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Weekday	Schedule	Status
Mon	7:30 a.m. to 7:00 p.m.
Tue	7:30 a.m. to 7:00 p.m.
Wed	7:30 a.m. to 7:00 p.m.
Thu	7:30 a.m. to 7:00 p.m.
Fri	7:30 a.m. to 7:00 p.m.
Sat	9:00 a.m. to 2:00 p.m.
Sun	Closed

4.43,356 reviews

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Carter Scarabello

5 years ago

Very unprofessional tell you one thing and then tell you something completely different and charge you for something twice

Business response:

Thank you for providing your feedback and letting us know about this issue, Carter. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (559) 442-1127 and we'd be happy to help you out. Thank you, Abby Pet Hospital

Scott Donachie

5 years ago

The ladies up front are unorganized and eroded any trust I have in this establishment for proper pet care.

Business response:

Scott, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.

Lauren Nicole

5 years ago

My cat LOST A LEG due to negligence by a vet at Abby Pet Hospital!! I used to go to Abby all the time, but things have changed for the worse. My parents took their cat in at 5:30 pm for a walk in because she couldn’t walk or put any weight on her leg. The receptionist said it won’t be long because there are only 4 people ahead. After 4 hours of waiting, a vet tech gave them their cat and said there are some wounds on her leg, here are antibiotics and pain meds. The vet said x-rays were not necessary and did not give them a c... read more

Jennifer White

5 years ago

Absolute worst customer service. I had an appointment at 5:30 with a technician for my dogs vaccinations. I waited over an hour. Once I got my dog back I reviewed the paperwork and saw that his DAPP wasn’t given. I got back out of my car and advised the staff that his DAPP wasn’t given. They apologized and said they would give it to him. Subsequently their system crashed and they were unable to charge me for the vaccination so they refused to give it him the DAPP. I have spent thousands of dollars there and have been a loya... read more

Grace Caudillo Reyes

Recommended

5 years ago

Well we’re still waiting it’s 8.10 Ben here 6 pm walk thru emergency at that. So will see to soon to rate..

Business response:

Thanks for sharing your experience with our Abby Pet Hospital, Grace! We appreciate your feedback.

Trena Killgore Greggains

5 years ago

Super annoyed right now. A week ago I had my 1 year old dog in to have 2 baby teeth pulled. I called today to see if his stitches were disolvable because I can still see them. The receptionist proceeded to tell me he can't have hard food or any hard toys, bones ect. Because his stitches could open up. I did feed him soft food for a couple days. But I never took away all his hard toys, bones ect. THEY NEVER GAVE ME ANY AFTER CARE INSTRUCTIONS. I DIDNT EVEN KNOW HE HAD STITCHES UNTIL I LOOKED. A WEEK LATER WHEN I CALL THEY W... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Trena Killgore. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (559) 442-1127 and we'd be happy to help you out. Thank you, Abby Pet Hospital

Anna Rosalia M.

5 years ago

Update/Abbreviation: -Expect to be there 3 hours -They neglected to actually write down or save my pet's information -Vet forgot to write on the prescription what the medicine was supposed to be and the dosage -Vet texted me test results and I had to call every day for almost a week to get them on the phone to discuss the results and my options The staff is very friendly and informative, but I have never had to wait this long at any vets in my life. My first visit a week ago it took almost 3 hours WITH an appointment. Th... read more

Business response:

Anna Rosalia, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.

Cecilia Hidalgo

5 years ago

Normally have decent experiences but today was absolute bull! I got hung up on 2x trying to check in. Gal even said she got distracted and forgot I was on hold. I’ve been waiting for an hour and a half for my pup to be seen. Still waiting by the way. They were very quick to charge my card though. Folks who came after me (without any appt) came and left already. I normally take my fur babies to HOPE but they were closed during the quarantine otherwise I would have been going to them from the beginning. I hate this place.

Business response:

Cecilia, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions. We are sorry we did meet your expectations during this visit.