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Acacia Animal Hospital
- Veterinarians
- Pompano Beach, FL
About this business
Location details
4771 N Federal Hwy, Pompano Beach, FL, 33064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
I had my minpin in for an emergency hysterectomy. Cost $2500.00. I had my son bring her in a few weeks later to check her stitch area. Looked infected. They charged me $50.00 to look at her stomach to tell me she is fine. I thought that was tacky since this is a recheck. I am cleaning out black stuff from her ears . The front desk girl said that was not part of the check up. They did not even look in her ears while she was there for the $50.00. Bad business. cha ching cha ching is all this place is looking for. fr... read more
Business response:
Hello Renee, Thank you for sharing your feedback. We want to thank you for taking the time to speak with us so we could address your concerns directly and find a resolution. If you have any additional questions, please do not hesitate to contact us. We appreciate you!
I showed the female vet the antibiotic's name that worked on another cat who's left eye was sore. So, she gives me a different one and said the cat will have to see a specialist if it didn't work. Well, it didn't work, surprise! So, for $189 I got virtually nothing. She also had an attitude, I think she heard me say to the tech that I went to the University of Illinois and anyone who didn't stand a chance for the med school, went to vet school. "Doctor" is an ego trip. I'm sooooo sick of vets, they're in it for as much m... read more
Business response:
Hello, Linda L- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at (954) 942-5955 OR acaciaanimalhospital@gmail.com.
Let's start from the beginning. My dog has been chewing at his paws, took him twice, they supposedly did an exam. First bet said it was the food, switched the food. They told me to put him on Purina of all food ! Wow, these people really don't know what they're doing. THEN, I take him in and they put him on Prednisone, so they can see if it's his allergies. I did not realize how HORRIBLE Prednisone is for them. THEN the straw that broke the camel's back , I call them to tell them my dog is puking and going to the bathroom al... read more
Business response:
Hello, Kyla E- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. We want to assure you that we care deeply about our patients. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at (954) 942-5955 OR acaciaanimalhospital@gmail.com.
I have been going to Acacia for many years,I love DrLeif and I'm very distraught because I do not want to go to a different veterinarian but I've been very unhappy since they've changed Mgmt- it was quite obvious there was a change and it's pretty bad The staff at Acacia was phenomenal,from the front desk to the vet techs & I cannot praise DrLeif & Dr Phillips enough Sad to say the impersonal & rude treatment I've been receiving from the front desk is enough to send me to another Animal Hospital for my 4 cats! I used to fe... read more
Business response:
Hello, Kwik P. Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at (954) 942-5955OR info@acaciaanimalhospital.com.
Update 7/26/22: Unfortunately, things took a turn for the worse and I can no longer recommend them and we will be moving to another practice. Probably the most important things when it comes to any type of medical profession, animal or human, is customer service and communication. I do stress, my interactions while there with the staff have been nothing but pleasant and the prices I've paid so far seem fair. But if you don't get results from tests back or even a phone call that there was an issue and medication is needed... read more
Business response:
Hello, Alex W.- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com
They don't deserve a star, they killed my cat Oliver. We too him in for a check up, they gave 4 meds B-12, antibiotics, stuff on the neck for fleas, and a cream in his ear to help him eat. Almost 700 dollars later he died within in 6 hour, they killed my daughters baby bit. They did an autopsy and said he had an in large heart a silent killer for cats, the vet said he would have died within 2 weeks! They gave her 147 bucks back for the meds, they were my veterinarian for many years. The doctor we had should retire he is abou... read more
Business response:
Hi Patsy Y., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. Please accept our sincerest condolences to your family for your loss. The essence of our values and who we are start with patient-centric, compassionate care, and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com.
Is the person responding under "Business Manager" specifically employed by Acacia? I don't believe so as the email being left to contact, feedback at veterinarycaresandconcerns..., is attached to other "Business Manager" replies across the country...
Business response:
Updated Response 4/8/22: Hello Mkg M., Acacia Animal Hospital has a partnership with Veterinary Practice Partners (VPP), which supports, among other things, reputation management on behalf of their partner hospitals. We want to assure you that our team is involved in all review responses, but our feedback email is centralized for all partners to enable efficient responses. When you or any client reaches out through our feedback email, the hospital receives this email, so you can trust your concerns are heard by the staff ... read more
Vet tech was EXTREMELY rude. Puppy is 11 weeks old and needs to go to puppy training and this woman said she wouldn't be able to recommend him to the program until he was fully vaccinated???? What a ridiculous closed minded nit wit. Told me my dog might die. He's been vaccinated on schedule so far. How does a puppy go to puppy training if they have to be fully vaccinated? When fully vaccinated doesn't happen until 5 months? My dog will be a 100 pounds by then!!!!
Business response:
Hello, Michelle P. - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com.
I took my 3 year old dog here not to long ago because she seemed to have a breathing problem. They said everything seemed fine. They over charged me for the visit. $300 over what I was told. Couple days later my dog had a seizure and we took her to a different animal hospital. Found out her lungs were filled with fluid and had to be rushed to surgery where she then passed. This animal hospital is not attentive and partially killed my dog. Would not recommend this place to anyone.
Business response:
Hello Kirby P., We send our sincerest condolences to your family for your loss. We take matters like this very seriously and wanted to reach out to you directly, however, we are unable to locate you in our practice management system based on your Yelp username. If the incident you're describing is for our practice, we would like the opportunity to investigate your feedback further. If you're open to talking, please call/email us at 833-888-0354 or feedback@VeterinaryCaresandConcerns.com. We do hope to hear back from yo... read more
Frequently asked questions about Acacia Animal Hospital
How is Acacia Animal Hospital rated?
Acacia Animal Hospital has a 4.8 star rating with 951 reviews.
When is Acacia Animal Hospital open?
Acacia Animal Hospital is closed now. It will open at 7:00 a.m.