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Acura of Seattle
- Automotive
- Seattle, WA
About this business
Location details
301 Baker Blvd, Seattle, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
They used bad Engine oil and less then a month my car show up 80% oil quality ????????????
The service dept needs some help. I stopped in when my oil status was 20% and they turned me away saying it had to be 15% because too many people were trying to take advantage of Honda's maintenance plan. I went in when it was convenient for me and on my previous oil change, the SA told me it would be okay to come in early to TRY to get another oil change in before I reached 24k mi. They need to get their story straight. Also, the online messaging system is worthless. I've tried reaching out that way several times and never ... read more
My vehicle was serviced emergently by your Acura of Seattle team twice within a two week time frame for the same issue. My car would not start, had random alarming , and a break pedal lockup. I was initially told I needed a battery and a break pedal switch and that once replaced I’d be good. The same issue occurred a week after I picked my vehicle up and then I’m told all of a sudden my keyless remote access system is bad and my battery had complications, which I did not understand as I just paid for a new battery to be inst... read more
I wrote a review regarding an experience I had within this dealership on March 12 2023. The response I got back is that they wanted to speak with me about it. I wrote back with information about when they could call me. It’s now 03/23/23 and I have yet not heard a word. How inconsiderate smdh. This is a copy of their response. March 12, 2023 Dealer would not honor complimentary oil change. I had no ideal that it had an expiration. Will not be dealing with them any longer. Spoke with Carlos he was rude to my spouse. Spoke wit... read more
Business response:
Hi Sandy, As we do not have your last name, we were not able to find your contact information within our CRM. Please reach out to us at customercare@obrienautogroup.com to further discuss the details of your experience with us. Thank you, Acura of Seattle
Dealer would not honor complimentary oil change. I had no ideal that it had an expiration. Will not be dealing with them any longer. Spoke with Carlos he was rude to my spouse. Spoke with another manager who promised to get back with me, this did not happen.
Business response:
Thank you for bringing this matter to our attention, Sandy. We are sorry to hear about your negative experience with our team. We made our management aware of this matter, and they'd like to reach out to you personally. Please contact us directly at customercare@obrienautogroup.com. Sincerely, Acura of Seattle
The manager was more focused on himself and his pride vs. the customer. The service was not fixed when it was completed and had to be rechecked. The communication on status during the long service was not done using the technology they spend so much time using. The price was excessive for diagnosis, and the parts price seemed relatively reasonable for small things on the labor side. The staff was not proactive and did not follow up promptly.
I have lost complete trust in ACURA of Seattle due to their lack of integrity. From mentioning service that did not need to be performed to recently getting an oil change and either not getting the control panel updated with that service or not even getting the oil change, no way of knowing with the oil showing at 20% by the time I got home to a few days later showing less than 15% oil…and when I called Acura and spoke to Jai, she had the audacity to tell me to go into the control panel to reset something in the control pane... read more
This location is generally up to par with customer service, but this time.. not so much. Purchased a car and in the same week had an airbag glitch. They replaced whatever was needed, I had asked about tire pressure and battery level as well. Went to pick up the car and no one greeted me. Stood there for 15 seconds and walked over to the person that was helping me. She was on her phone (not on a call) so she couldn't acknowledge me. Told me the car was done but didn't check on the other 2 things I came in for. Handed me the k... read more
Acura of Seattle used to be my go to place but with high employee turnover and them not providing service that they said they would and still blaming Covid , they are going down hill. Brought my car in for service due to service indicator, thought they would wash car but NO. Said cannot wash car due to Covid but they have sent several email saying with a service they will wash the car. I left very disappointed, didn’t receive the presidential/family treatment that I used to receive from Acura of Seattle; probably going to ha... read more
Frequently asked questions about Acura of Seattle
How is Acura of Seattle rated?
Acura of Seattle has a 4.7 star rating with 4,218 reviews.
When is Acura of Seattle open?
Acura of Seattle is closed now. It will open at 8:30 a.m.