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Alert 360 Home & Business Security Dallas Fort Worth
- Security Systems
- Fort Worth, TX
About this business
Location details
14500 Trinity Blvd, Suite 106, Fort Worth, TX, 76155, United States
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Business response:
Thank you for sharing your experience, Dustin. Your recommendation as a customer means so much to us. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Avoid this company at all costs. I’ve been trying to cancel service on my behalf of my deceased father for months and have continued to get the run around... while they confidently keep debiting money from the estate account every month. Everyone is “trying” to help but not actually authorized to do anything.
Business response:
Upon further research, I was able to locate this account. Unfortunately, because you are not on the account, we've had some difficulties with cancelation. For security purposes, we are unable cancel an account without proof of ownership. Since we were able to work with an account holder and received proper cancel documentation, we have been able to process this accordingly. Best, Ashley R., Social Media Manager
Company is an absolute joke.... They keep trying to get u to sign up for a new contract to get some decent service and actually any service...I will not stop until I can tell every single person I know about the sham this company is. And to think all you had to do was throw in the two thermostats I asked for since I don’t use you for monitoring and the office of your ceo already told me I’m 1500$ left in my contract in what I don’t use...all I wanted was some thermostats?!?!! And it got all the way up to the ceo so that’s ho... read more
Business response:
We are sorry you are so frustrated. We are adhering to the agreement we have with you. We are happy to install the thermostats you requested and as we noted, you can purchase them outright or we can increase your monthly fee with no installation cost. We love our customers and are here 24/7 to help but we respectfully ask that our customers reciprocate with civility and realistic expectations.
I've been watching my contract because I didn't want to be trapped in an auto-renewal agreement. I was transferred to someone who tried to retain me as a customer and I just wanted my contract to end at the end of my current agreement. I've tried--without avail--to receive confirmation that my contract will end at the end of the month. I was told to send my request in writing...which I did after multiple phone calls. I'd just like to know if my agreement is indeed final at the end of the month. This has been an expensive 3+ ... read more
Business response:
Good morning, Ashlynne. I'm sorry you've had such a frustrating experience. A member of our team will be reaching out to you shortly to make sure we have all the correct information and to confirm with you your cancellation. Please let me know if there's anything I can to be of assistance in the future. Best, Ashley R., Social Media Manager
I’ve had service with alert 360 for 4 years. Almost 3 years ago I had surveillance cameras installed that were very overpriced but I figured that would be good for security. They have not worked correctly since day one even after multiple attempts to have them serviced. After service cancellation I still continue to receive monthly bills. Even after continuing to pay the remaining balance of my contract I receive multiple calls daily from the office for the remaining balance to be paid immediately.
Business response:
Good afternoon Terry. It looks like we've left multiple messages to discuss options we have available regarding your end of contract. Please let us know when a good time would be to reach you, and a member of our management team will contact you to discuss. Best, Ashley R., Social Media Manager
Hard working people, very respectable, always sends alert when they are on their way, always on time, and very helpful.
Business response:
Thank you for sharing your experience, Brenda. Your recommendation as a customer means so much to us. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
How many times will you visit my house before I have a fully working system? I've been at this house 10 months and have had at least that many visits.
DO NOT SIGN A CONTRACT WITH THIS COMPANY. We have moved and this company is telling us we HAVE to upgrade our plan to get service at the new house and we HAVE to pay the remaining 15 months on our contract at the old house. Also, we found out our alarm had not been properly monitored for a long period of time due to a technical error. Customer service transferred me to contracts and to her manager, Patrick. We have gotten conflicting information from all the different departments we spoke with. Sadly we paid off the r... read more
my system stopped responding and when I call support they tell me my security panel has old 2g cell card that carrier doesn't support anymore. They tell me that they have contacted me about it but that is 100% completely false. They give me a date to address and when I tell them that isn't quick enough (as I have no security until fixed) the manager states "take it or leave it, we have other customers to service" Worst customer service I have ever seen in my life
Frequently asked questions about Alert 360 Home & Business Security Dallas Fort Worth
How is Alert 360 Home & Business Security Dallas Fort Worth rated?
Alert 360 Home & Business Security Dallas Fort Worth has a 4.7 star rating with 1,134 reviews.
When is Alert 360 Home & Business Security Dallas Fort Worth open?
Alert 360 Home & Business Security Dallas Fort Worth is open now. It is open 24/7.