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Alert 360 Home & Business Security Wichita
- Security Systems
- Wichita, KS
About this business
Location details
625 South Anna Street, Wichita, KS, 67209, United States
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For the most part. things seem to be getting better with this company. I've technically been with them since 2016 and really liked the first sales rep and I like the one that I have now. She's very professional. I recently had a couple of issues with some new products installed, which have so far been resolved. However, I do recommend that you insist that any company use corporately hired technicians, because third party organizations will sometimes install outdated equipment and not reveal state of the art or the latest opt... read more
Business response:
Thank you so much for your review, Rhonda. Alert 360 prides itself on industry-leading service, and we always want our customers to be satisfied with their experience. I'm so sorry you've had issues with third-party technicians in the past. We work diligently to ensure any third-party company we use provides the same level of customer service our corporately hired technicians do. I would love to address this with our dealer services department. If you would please email ************************** with more information about ... read more
Communication was excellent. I got a reminder the day before, a call the day of to confirm service to be provided and a text to confirm call and arrival time. Service personnel were courteous, quick and ready with answers to my questions. Great job.
Business response:
Thank you for your review, Shirley. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
I think they talk about to many options and do not make it plan on what you are getting! A little deceiving
Very professional and knowledgeable in all of my interactions with Alert 360. Installations and repairs are handled quickly. Alert 360 has taken precautions to protect their employees and customers during the Covid-19 pandemic.
Business response:
Thank you for your review, Lee. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Communication was great, technician arrived within window of time promised. Polite, and respectful, accomplished his goal in a timely manner.
Business response:
Thank you for your review, Sharon. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
The entire process was handled professionally, and with great courtesy as well as respect for property. Sandra did an outstanding job assessing my needs, and providing a plan for my services. Austin was at my home for 14 hours, without leaving for any kind of break. He worked the entire time, and found great solutions to some very challenging architectural issues with the house. Anthony was here for a portion of the evening, and also did an excellent job of solving some challenges! Both of these young men were beyond courteo... read more
Business response:
Thank you for sharing your experience, Teri. Customer service is incredibly important to us, and I'm happy Austin, Anthony & Sandra provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Shad was in and out and took care of the issue that should have been done long ago. Very knowledgeable and friendly! Highly satisfied if it actually works!
Business response:
Thank you for sharing your experience, Vicki. Customer service is incredibly important to us, and I'm happy Shad provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Pete was awesome: Friendly, knowledgeable and efficient! We appreciate that he could come so quickly.
Business response:
Thank you for sharing your experience, Paul. Customer service is incredibly important to us, and I'm happy Pete provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great customer service. Technician Minh was amazing, as usual. He installed a network video recorder for our cameras.
Business response:
Thank you for sharing your experience, Fred. Customer service is incredibly important to us, and I'm happy Minh provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Frequently asked questions about Alert 360 Home & Business Security Wichita
How is Alert 360 Home & Business Security Wichita rated?
Alert 360 Home & Business Security Wichita has a 4.9 star rating with 2,236 reviews.
When is Alert 360 Home & Business Security Wichita open?
Alert 360 Home & Business Security Wichita is open now. It is open 24/7.