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Alert 360 Home & Business Security Wichita
- Security Systems
- Wichita, KS
About this business
Location details
625 South Anna Street, Wichita, KS, 67209, United States
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Service was great. Representative had face covering for Covid-19 protection. He was very knowledgeable and helpful in resolving my situation. I highly recommend
Business response:
Thank you for sharing your experience, Ron. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Tech support has been very helpful and knowledgeable and courteous.
Business response:
Thank you for your review, ******. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Great service, technician was on time and efficient in assessing the issue and changing out the alarm panel.
Business response:
Thank you for sharing your experience, K***. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician was able to move up appointment by a day and was able to promptly resolve our alarm issue in minutes! Thank you for the quick and professional service!
Business response:
Thank you for sharing your experience, Tom. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Service was prompt and efficient. Problem recognized, diagnosed, fixed quickly!
Business response:
Thank you for sharing your experience, Cartus. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Contacted Alert360 the day before work order was complete & support team was quick, expedient and efficient on handling the issue/problem that I had with the equipment...very courteous and professional throughout the whole process.
Business response:
Thank you for sharing your experience, James. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
We had a young lady come to replace a faulty thermostat, and take care of some sensor batteries. She came in a Alert 360 van, and she was professionally dressed with Alert 360 embroidered on her shirt, so, unlike our experiences with some other technicians, it was obvious who she was and what she was here for. Her knowledge base was superb. She worked efficiently and quickly to change equipment out. She ensured the new thermostat was two-stage comparable before it was installed. She got the cameras working again since our re... read more
Business response:
Thank you for sharing your experience, Ann. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Very professional and friendly. Prompt and knowledgeable. Will surely recommend.
Business response:
Thank you for your review, Maria. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
The visit today was excellent, but this was the second visit needed to resolve our issue. Brad was great! On time, professional and did the job quickly. Wish I had him the first visit. While the tech last week was nice, he missed that our glass breaks were bad and that required a second visit. Thankfully no extra charge, but the time was the real loss. Thanks that it is all fixed and back to working as needed.
Business response:
Thank you for providing your feedback and letting us know about this issue, Brandi. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your initial interaction with us. Thank you for the opportunity to resolve this for you. Customer service is incredibly important to us, and I'm happy your second tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R. Social Media Manager - Alert 360
Frequently asked questions about Alert 360 Home & Business Security Wichita
How is Alert 360 Home & Business Security Wichita rated?
Alert 360 Home & Business Security Wichita has a 4.9 star rating with 2,182 reviews.
When is Alert 360 Home & Business Security Wichita open?
Alert 360 Home & Business Security Wichita is open now. It is open 24/7.