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All About Plumbing - Mills River
- Mills River, NC
About this business
All About Plumbing & Septic is a plumbing company that has been servicing this area since 2011. We serve the Henderson County, Buncombe County, Polk County, Haywood County, and Transylvania County area. We are dedicated to offering plumbing and septic services, as well as water heater and water filtration services. If you think that you need repairs for your garbage disposal or you are wanting your septic system pumped, our plumbing contractors are here for you! All About Plumbing & Septic is a proud family business with a... read more
Location details
5521 Old Haywood Rd, Ste 1, Mills River, NC, 28759, United States
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Excellent Company! Caleb, the owner, answered the phone on the second ring! I asked all sorts of questions and got straight answers. Caleb then sent out Evan, who is experienced in plumbing and septic systems, right away. Evan answered all of our questions and made recommendations of what we did and did not need for the house. Evan was completely honest, thorough and personable. We even ended up all going out for lunch afterwards, his customer service was that good! We will absolutely use this company again for all repairs a... read more
Business response:
Thank you for taking the time to review Evan's service. Our office is always willing to answer any question prior to coming out. Our motto is "the only dumb question is the one that doesn't get asked." I know there wasn't any issues for Evan to report but I know he was extremely happy about going to lunch with you guys. I really appreciate that. We never try to sell our homeowners things they don't need. I hope you don't have any future plumbing or septic issues but don't hesitate to call us at any time if you do. I apprecia... read more
Fixed.
Business response:
Thank you for reviewing your recent phone conversation with our on-call emergency technician Eric. This is exactly why we feel it is so important that only employees of All About Plumbing and Septic answer our phones at all times. An answering service would not be able to walk a home owner through diagnosing and repairing a plumbing issue. We are always willing to offer free advice. In most cases a home visit is necessary , but I am glad to hear that Eric was able to talk you through you repair. I look forward to helping you... read more
They responded to our call the next day. Chris, came out determined the septic tank was okay; just needed to be pumped. Our drain field was the real problem and a mess. (probably from previous landscaping work done a while back) Chris took measurements, planned out direction of new drain field and gave us a price. Work began quickly and was finished in a couple of days. The county inspector was impressed with the quality of their work and said we should never have a problem with our drain field again.
Business response:
Thank you for taking the time to review our recent septic service. I greatly appreciate your continued business and hope you have no future issues with your plumbing or septic system. I know your new septic drain field was installed to last. We only use the highest quality parts to ensure our septic or plumbing systems last as long as possible for our homeowners but if any issues do arise we do stand behind all of our work. Thank you for your very detailed description of our work. Caleb Wilson, Operations Manager P.S. Chris ... read more
I'd give them an A on everything. A couple years ago they put a new well pump in for us, because we don't have any municipal water. They put a new water pump in for us when it was really cold. I can't believe the guys actually worked out in that temperature but they did the job quickly and reasonable. So I have used them over and over again for any pluming. So I would give them an A on everything, and I would certainly use them again.
Business response:
Thank you for taking the time to review our service. I really appreciate your continued business over the years. Reviews like this let me know we are doing our job correctly. Your continued trust in our plumbing and septic abilities keeps us moving forward. We strive to only offer the best and most professional services in our area. Thank you again for you continued business! Caleb Wilson, Operations Manager
Caleb took my call and answered my questions about brands of tanks they carried, etc. As soon as I decided to go with them, he rerouted Richard from a routine service call to come to my house instead. Richard figured out what was wrong, we agreed on best replacement tank, and he came back after lunch with the new tank. Had installed by mid-afternoon! Quality service!
Business response:
Thank you for taking your time to review Richard's service. A leaking water heater usually means it needs to be replaced and it always seems to start leaking at the most inconvenient times. It is as if your water heater knows you have a busy day planned and boom, here comes another issue. That is exactly why we are always available to come out the same day to ensure your issue gets resolved on your schedule. I know you will be pleased with your new water heater and if ever you have a question or concern don't hesitate to cal... read more
The company ran a specialized camera down the drain field line and discovered the pipe leading from the tank to the "D-box" (distribution box) had collapsed and the D-box was in bad shape. They dug everything up by hand so as not to damage our stone walk way and made all the repairs. This included pressure washing the septic field. It was a hard job that took several days of work. Each step of the way the team was professional and courteous.
Business response:
Thank you for taking the time to review Kris' recent service. As a septic installer there is not an issue he can't repair. We always try to ensure we never leave a homeowners yard in a mess when we have completed a job. We take our time to ensure our homeowners are taken care of in the most professional manner possible. I am glad to hear that we met/ exceeded your expectations. If you ever need any other work don't hesitate to call us day or night. We are always open. Caleb Wilson, Operations Manager
So appreciated Joe and his efforts to insure our kitchen drain line was snaked (not once but twice) to allow an effective fix. Joe also pointed out our poor drain line installation (no slope) which contributed over time to create our clog and recommended a fix to prevent a 2nd occurrence. Joe is an asset to this company.
Business response:
Thank you for taking the time to review Joe's recent service. Joe is an expert in every area of plumbing but he specializes in sewers and drain clogs. He has a talent in making his cable perform the best way possible. Most people don't realize how much skill is required in using a cable machine to clear a drain line properly with out doing more damage. It takes a true professional and I am proud to say that Joe Brandon is just that. I will be sure to pass your kind words onto him. Don't hesitate to request Joe for any future... read more
Business response:
Thank you for taking your time to review Bud's recent septic service. Bud has been in the industry for most of his life and is a true asset to our company. There isn't a septic issue he can't repair. Thank you for choosing All About Plumbing & Septic for your septic needs. Russell Wilson, Septic General Manager
Work was done quickly and professionally in a couple of hours. I never felt that I was being sold things I didn't need and I was able to ask questions as he worked. Even added replacing a hose bib while he was working on the tank.
Business response:
Thank you for taking the time to review Eric's recent service. We are always open and try to complete every job the same day. Some jobs are just too large to complete the same day but luckily Eric was available to complete your job the same day. A well issue can be very intimidating and it is something that needs to be taken care of very quickly. Eric did the right thing by fixing the pressure tank quickly. If you had left the issue for a long time the well pump would have been damaged and more extensive repairs would have b... read more
Frequently asked questions about All About Plumbing - Mills River
How is All About Plumbing - Mills River rated?
All About Plumbing - Mills River has a 5 star rating with 3,260 reviews.
When is All About Plumbing - Mills River open?
All About Plumbing - Mills River is open now. It is open 24/7.