This profile has been claimed by the business owner or representative.
All City Pet Care South and ER
- Veterinarians
- Sioux Falls, SD
About this business
Location details
3508 S Minnesota Avenue, Ste 102, Sioux Falls, SD, 57105, United States
Get directions
They have to worst service of any clinic I have ever tried to do business with.
Business response:
Christopher, thank you for the review. If there is anything we can do to improve for your next visit, please do not hesitate to give us a call.
Some of the worst service I have ever received. My dog was brought in with large amounts of fluid in her chest and waited over 7 hours before any actual procedure was done to relieve the pressure. And the following day having to deal with the next doctor on staff who was so unfriendly and could care less about the situation that my family was going through. After calling multiple times to speak to the doctor and being passed around on hold and hung up on. To be told by a vet technician I was “griping “ at him when I finally ... read more
Business response:
Jenna, we take our client feedback very seriously and are sorry to hear you feel this way. We pride ourselves on the excellent care and service we provide to all our clients. We kindly ask that you give us a call at your convenience to further discuss your concerns. Thank you.
They have been out of my cats prescription urinary so dry food for weeks because it's on backorder. I asked them if I was able to order online if I found some. I ended up finding some on pet care rx only to get a call saying it was denied because they require me to bring in my cat for an exam. Its been six years since his surgery for crystals and I've never been told of this 'requirement'. I've been buying food from them since with no problems. Now I'm supposed to bring him in for a ripoff 'exam'. I'm not bringing in my cat ... read more
I wasn’t sure if this was even worth posting but quite frankly, if you have an actual & true emergency with your dog, you’d be better off finding a different emergency vet even if you have to travel out of town. My dog (Dolly) some how managed to get her mouth caught in my other dog (Moose) collar. They freaked out & there was a struggle. By the time I was able to get them separated, Dollys face was covered in blood with blood dripping from her mouth, nose, & face. This is an EMERGENCY. So I call in advance to let them know ... read more
Will not be returning to this facility ever again. Thought we were taking our 14 week old puppy in tonight to receive the best care possible and our puppy was dead within a half hour, this facility also has no idea on how the puppy died? So we will be getting an autopsy and getting the answer these people could not tell us, they also had lied to us saying they walked out of the room for a couple minutes prior to starting any medications etc on the him and when they walked back in the room he was in cardiac arrest LIE they pu... read more
Um.. lower your prices for everything, and also offer more payment options! Not everyone can afford a crap ton of money!
Not to happy that we had to wait an hour and 20 min before they even came out and took our dog. Not to mention I’m 1 of 2 cars in the parking lot. It’s an emergency vet clinic for a reason, ya know for emergencies I shouldn’t have to wait over an hour for my dog to be seen. Especially when it was clearly not busy. If there was another emergency vet clinic in town I would be going there.
RecommendedDO NOT GO HERE....Won’t go ever again, paid a lot of money, they ran tons of tests, tons of charges, not sure what was wrong, then misdiagnosed...don’t advise! They said I took the dog in to early to tell what was wrong. Called back to resolve only to be told to bad. Beware.😡 Good News is after a trip to a referred Veterinary clinic, Minni has been properly diagnosed and troubles are resolved.
this is the most horrible place I have ever been! I would never recommend anyone to this place unless you want your pet to die! these people were more concerned about a payment then helping my dog. they did nothing for him I had to take him to another vets office! they charged me for an assessment which is fine but totally missed that my dog had a broken jaw now if you assessed him how did you miss that?! these people are shady crooks and have no compassion. they came in with 3 different estimates for cost with them being th... read more
Business response:
Hello Kara! We hold ourselves to the highest standards, and we are very sorry that we may not have met your needs during your visit. Please give our Hospital Manager a call at (605) 335-4004 if you'd like to speak more about your experience.
Frequently asked questions about All City Pet Care South and ER
How is All City Pet Care South and ER rated?
All City Pet Care South and ER has a 4.4 star rating with 1,521 reviews.
When is All City Pet Care South and ER open?
All City Pet Care South and ER is open now. It is open 24/7.