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Allied Outdoor Solutions
- Contractors
- Houston, TX
About this business
Location details
1557 W Sam Houston Pkwy N, #140, Houston, TX, 77043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They splashed concrete all over the house and tried to clean up, scratching 2 doors with windows on them. I had to have almost half the house repainted and the windows replaced. It took months of badgering their team to finally get everything settled. To top it off, the sales guy (Ben) took the 2 pots that they splashed concrete on, mentioning that if they were going to pay for the damage to them that I shouldn't need them anymore. They also left crap all over the yard and pulled up parts of my fiance's garden that didn't ne... read more
Business response:
Mr. [Member Name Removed], Thank you for taking the time to write a review on your new patio! We appreciate hearing from all of our customer and are always looking for ways to better ourselves. We do strive to maintain our quality and professionalism with every project regardless of location. We have practices in place to prevent any damage to homes and apologize that they were overlooked during the pouring of your project. When an issue arises we do our best to communicate with our customer and come to amicable solution to ... read more
Work went well while being done. Good communication and liked finish product. Unfortunately, after one year color faded. Employees said color not covered by warranty. BUT, after only one year the color faded, really??? It is guaranteed for 7 years but can't imagine what it will look like after 7 years if color continues to fade. I knew It would need resealing after two years but not after one. Their solution was to have me pay for resealing and they would do repaint. Not sure I want to do this as after another year is it goi... read more
It didn't. Had to wait approximately 1 month for an estimate. Then when they did show up, it was raining so they didn't take measurements for the bid. They said they would come back on the weekend, but no show. The rep called at 5-ish on Sunday and said they couldn't find my number. Then they said they would show up during the week to measure, again no show. I called the office and they said they would have the rep call me and complete the bid. Again, no call.
Called Ft. Worth office looking for ~250 sq ft. new concrete pour for porch. <br /> <strong>Minimum </strong>charge for new concrete is $4000... <br /> other Angie's list providers less than 1/2 that are available with A ratings too! <br /> To Angie's list, I did not want to rate the overall experience, but am forced to rate it an F due to price ONLY <br />
Business response:
Mr. [Member Name Removed], I apologize for your frustration but want to make sure I provide a detailed response to your review. It is not that we do not do projects below $4,000 (we do them under that number all of the time), it is simply that most of our project will cost more than that. Often times when customers call, in they are unaware of the square footage and the last thing we would want to do is set the wrong expectation. The goal is not to confuse or to be overpriced so I apologize if that is how it came across. We ... read more
<p>I amfinishing my review.Drew did his best to clean up most the mess that was left over after the firstegregiously sad attempt at a cement patio. Now, after the trauma is over (did I mention it took 6 months?) and I am using the patio; we are enjoying it. I would say it is pretty darn nice. But,Ifinally dug out all the cementfrom my back yard that use to be a beautiful lawn when they started and my fence is still trashed. What Iwant to express to my fellow Angies Lister's is thatthe journey was treacherous and unpleasant. ... read more
Business response:
[Member name removed], I was disappointed to read this review as I felt we had gone above and beyond to leave you happy with your project. Admittedly, neither of us were content with our initial installation at your home. After meeting on site to discuss, we agreed (at no additional charge) to overlay your surface with our Carvestone product. This process would have cost considerably more had it been the solution you had chosen originally. After completing the project, I received a letter in you which stated: "I am writing t... read more
In our experience, we received poor quality product that cracked weeks after it was laid. That company is very unprofessional. The company took us to arbitration to collect their money, because we didn't consider the job done or complete, as there were patches that had been fixed with cracks still in place. We still have many cracks and chips in the product. We've experienced poor customer service, dishonesty, and poor quality. Currently, we have to spend atleast another $20,000 to fix this. We just want to make other member... read more
We contacted them to get an estimate on installing decking over our current pool deck as well as adding a sidewalk and possible small slab. They called us back promptly on 8/29 to schedule the appointment for 9/2 at 7:30 p.m. When they spoke with my husband, they told him to make sure we were both present for the estimate and to see their products. <br /> That was the last we heard from them. No confirmation call or email and a no-show for the appointment. I'm glad I left work early so I could be home for them to not show u... read more
Business response:
[member name removed], I am so sorry to hear about your frustration. I am wondering if perhaps we have been mixed up with another company? We do not have anyone by your name or address in our system. We are certainly capable of making a mistake but I cannot find any evidence that this could have been us. If you could, please reach out to me either here or on my cell phone....281-513-4656. Drew Williams
They never contacted us! <br /> <br />Subsequently, they explained their website has had some problems. Although their website confirmed our request for an estimate, it's an automatic response. They said they never received a request from us. Maybe the website is not the best way to contact them. <br /> <br />
After the finish of the project, my husband and I took off work to meet with Josh, the owner. We explained to him our disappointment with the crew that was assigned to us. The garbage left on our property, the unprofessionalism of the crew...etc. He listened, but did not offer anything other than to send the same crew to our home, which was unacceptable. We even had photos of their shoddy work, they sealed over an area of dirt!!!! Every time they did something on our property, it took at least 2 days to "fix" or "clean up" a... read more
Frequently asked questions about Allied Outdoor Solutions
How is Allied Outdoor Solutions rated?
Allied Outdoor Solutions has a 4.4 star rating with 1,131 reviews.
When is Allied Outdoor Solutions open?
Allied Outdoor Solutions is open now. It will close at 5:00 p.m.