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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Able to take care of problems in the house. The last company came and looked at heat but did not leave any paperwork. I was at work and my mother was here. All I was told was something needed to be cleaned. Would like their report,
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Quick response to calls for repair. The customer service is not always the best because you speak with people all over the world who can't speak good English. The company gas replaced a hot water heater at cost of $1700, and our part was only $400. Also replaced heating and air system unit and we only had to pay installation.
Business response:
Thanks for sharing your positive feedback.
I was prompted to sign up for my annual AC check on line. I did so, then was told when the tech arrived that I could only have 1 serviced. I had to call AHS to pay the additional $75 fee to have the 2nd serviced. I didn't mind paying- just thought your system would have prompted me to service both units- since you know we have 2.
Repair man came at schedule day and time
Business response:
Hi Theresa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
I am frustrated that I have had to have someone out here 3 different times to work on my air conditioning. The company that has come are non responsive. I have had to call them myself each and every time. They are nice and I kn now they are busy, but they need to keep their customers updated or give a time frame as to when the work can be done.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
AHS has been great about assigning a contractor right away when I request a service call
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
So far I was somewhat disappointed on my first repair request on one of my two properties after the company denied repairs after paying the co-pay which was a total loss. Since then the company has delivered on two repairs which has improved my favorability. The platinum contract does allow for the company to pay or replace certain appliances but I had additional out of pocket expenses which the company told me it would be my expense. Which was surprising because the platinum contract should have covered the whole replacemen... read more
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Great Company! Easy to deal with and always comes through when needed!
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I like when you send real technicians to our homes. So many of your contractors are really bad. It may be a good idea for your company to check yelp reviews to cycle through the bad contractors. I hope this helps other people with your home warranties
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,894 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.