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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just started with American Home Shield. So far I've been very impressed with the coverage. Seems they send out reasonably good service people. AHS is very prompt in responding. So far so good.
Business response:
We're glad to hear your experience went well.
The response we received from our local AC company, Beaches Heating and Air, has been wonderful, but American Home Shield has been disappointing with correcting a repeated problem (have had to request problems several times for the same AC and electrical problem). We're wondering how many times it takes until they replace, rather than repair, over and over, the same issue? It gets really frustrating.
Their patience in helping me to get a clear understanding of the services that I needed and their ability to provide those services. I'm awaiting the scheduling of the date my furnace will be replaced and I'm excited !!
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
The total process from start to finish was very efficient and professional.
Business response:
Hi Laurence, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
They made it easy to purchase 2 appliances that broke about 3 weeks apart.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I didn't like that they raised my rate without notification. They sent an email about 3 days after charging me the new higher rate. That is poor business practice. At least 30 day heads up would be appropriate
Our AC broke on Monday evening and they got it fixed within a week. Marcus/Tyler the technicians were respectful and quick! April the dispatcher was very accommodating and got the techs out quickly!
Business response:
Hi Brad, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Representatives are courteous and service is good.
Business response:
Hi Jeannie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Quick to respond and easy to work with. A real person answered my call.
Business response:
Thanks for sharing your positive feedback.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,045 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.