American Sale - Bridgeview

Candice S. 

on Yelp

6 years ago

I was looking forward to have a pool for the first time! I am sorry to say that I would have never bought a pool from American Sales if I know that they have no customer service. I've been calling for a week straight and leaving voicemails and emails trying to find out when my pool will be installed. They told me I will get a phone call within one week after the pool was delivered. It's been over two weeks and still no call from anyone. I've been trying to call the store, no answer, I called the main store, no answer. I left... read more

Mike D. 

on Yelp

6 years ago

I cannot believe that people get out of work at five come home and go to American sale to get supplies for their pools and they're closed. Are you telling me social distancing can't work at the pool store. There must be getting kickbacks from the government it's the only thing I can think of. Pathetic Aqua pools American sales all closed up tighter than a drum. In my opinion for no damn reason. 

Jessica L. 

on Yelp

7 years ago

So apparently this place still sucks.. we scheduled our pool opening later than usual because of the cooler than normal summer we still had in June 2019. Because of this.. we were scheduled today, July 22nd. Our pool needs a new liner, needs to be realigned and additional sand put underneath. We were aware of this.. my mom scheduled this and spoke to a Megan who confirmed and set this all up for 07/22 between 1-3p. The guys show up this morning at 9am which we thought was odd but hey if it go done earlier then great! Apparen... read more

Sheka K. 

on Yelp

7 years ago

I have mixed feeling about this place. I received great customer service when buying my pool. I received help when my pool installation was not as hoped. My issue is that they are aware that Midwest pool are not returning customers calls and are doing bad installs and are still selling pool and buyers are mot aware how many customers have cancelled their orders. My husband had an issue with our skimmer leaking 3 days after install. We went there because this is where we made our purchase and because the installers would n... read more

Jocelyn C. 

on Yelp

7 years ago

I purchased a pool from American sale in Bridgeview, also along with the warranty for the pool. When the pool was installed the liner was folded and left to see on the outside with a terrible job done. The pool was purchased in 2015. I went to American Sale store and was notified I had warranty for 25years. I called to see if the warranty could be claimed because the pool began to rust up along with the liner fading. It has not even been 5+ years and this started to happen,i can only imagine what is to come if i do not repl... read more

Betrina G. 

on Yelp

7 years ago

I usually don't leave reviews after a purchase... BUT IM SOOO DISSAPOINTED with the way the installation and communication has been. I give one star only because of the salesperson who helped us with the purchase. After that bad experience. We purchased a pool mid April so that we can enjoy it for the summer and here we are almost two months later (6/11) and the items are sitting in my garage yet to be installed. Nothing but grass in my yard and no pool. Communication with the install company (oasis) has been very poor as we... read more

Noel R. 

on Yelp

10 years ago

I have a pool and I don't know much about it, the workers didn't really help, I was just told to wait. I never got any help. 

Margarita I. 

on Yelp

14 years ago

Hard to get a hold of someone after the purchase of the merchandise. Purchased a pool and when it was delivered the delivery guy said they didnt have the chlor-in part in stock, they had run out weeks ago and that I should call the store. When I called the store to ask about when it would be in stock they were rude and kept me on hold for a long time. I had to call 4 separate times and wait on hold for over 40 mins each time. In the end, after threatening to return the pool, I was able to get the part delivered to my ho... read more

Barbara H. 

on Yelp

15 years ago

I ordered some outdoor christmas decorations online. This is the WORST experience I've had with an online store. When you are purchasing they seem to be able to answer the phone and return your emails, BUT when you want to return something and get your money back, all of a sudden you get the recording "everyone is busy, leave your name and number and someone will get back to you" but they NEVER DO ! Ive been trying since December 12th to get them to take back some outdoor items,I 've spoken to some very rude people on the p... read more