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American Sale - Bridgeview
- Retail
- Bridgeview, IL
About this business
Location details
8951 S. Harlem Ave, Bridgeview, IL, 60455, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Ever time I've gone there, the workers have either been rude, or oblivious about the products they're selling. And for those who might not know, if a package has been opened, regardless of whether you have the receipt or not, they don't offer refunds or store credit.
Business response:
Thank you for providing your feedback and letting us know about this issue, Carlos. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. We aim to provide positive experiences at all times and apologize that this was your experience. We understand your frustration however, our return policy states that returned merchandise must be in new condition and original packaging to be eligible for a full refund. If you have anything else to reso... read more
DO NOT GO THERE! The worst customer service in the history of mankind. These people only care about one thing only-taking your money. We purchased a pool from them in March, they had their third party installer install it. American Sale washes their hands after they deliver the pool. The pool was not level. We went to the Bridgeview store and the apathetic store manager said "you gotta call customer service". We called several times no one got back to us. Finally after talking to the salesperson, who probably is too good to ... read more
these guys have the worst customer service ever!!!! i couldn't find anyone else to fix our hot tub so we just delt with there bs. they have come out to our home multiple times. because they say "you don't need to be home" they would say that things were fixed and they weren't so we would have to reschedule. they repaired our pump for $1100 saying that they gave us a $200 deduction because we paid for them to come out and let us what was wrong. we ordered the 2 parts that they said we needed. after 12 weeks the parts co... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Angela. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. We have sent you a private message, please check your inbox. If you have anything else to resolve, we encourage you to call our Customer Service at 708-614-6552. Thank you.
I found a place long ago in Indiana,near Bremen Indiana,which I liked a lot.It was in a place they call rent town ,at Yoder's grocery store and outside benches to swing on.We really enjoyed the food and everything we bought there.It was not to far from Nap a née Indiana on US route #6.This area has a lot of Amish Farmers and the region and vicinity is very clean.And Yoder's grocery store has some of the best Amish cooks in the State of Indiana.We do like some of their food which is very delicious.If you go their you will be ... read more
Business response:
Hi Bernard! Thank you for your 4 star review! We are pleased to hear you had a great experience at our store and enjoyed working with our staff! Glad you will be back to shop with us again soon! Please let us know how we can earn a 5 star rating, so that next time you visit us we will give you an even better experience! Thank you and have a wonderful holiday!
If you are going to limit the amount of chlorine per person then take the bags out of the boxes instead of leaving the bags in sealed boxes
Business response:
Hi James. Thank you for reaching out to us about your experience. We do have signs throughout the store stating that "we have the right to reserve quantities of chlorine products" due to the chlorine shortage the whole country has been experiencing this summer. Unfournately, we have to limit quantities to ensure every customer is able to properly maintain their pool until the end of the season. We hope that the chlorine industry is back on track by next year and that this won't be an issue for pool owners.
We selected our pool last year and were promised that it would be installed by august of this year so we paid everything in the beginning of June it's now September and nothing. We didn't get any calls with an explanation, we called many times to ask about our pool and no one seem to know what was the problem. Talked to many managers who gave me so much attitude just because I would call to ask. Talked to the "installer" because the store gave me his number and he said he was never assigned to install it, he tried to hel... read more
Business response:
Hi Dalilah. Thank you for reaching out about your pool order. After investigating this further, we do see that the Store Management had multiple attempts calling you to collect payment for the pool in order to reserve the order, but the mailbox was full. When the pool isn't paid off, it is unreserved and could go to another customer that has already paid their order. We assigned your installer to you back in January, but they do not give an installation date until the essentials to build the pool are delivered to the home. I... read more
Don't waste you're time in here. The employees are extremely non-helpful. I dealt specifically with Cassie while the other employees stood around without masks on. Upon entering the building I was asked to put on a mask; while I scanned the building to see why the employees weren't wearing one Cassie grew angry as I still did not have one on. She explained to me that they take them off occasionally because they have to spend 8 working hours a day with them on ( no one chooses your job for you Cassie ), as I pointed out the e... read more
Business response:
Hi Eric. After investigating this further, our video footage shows that our employees were fully masked when you came into our store. As a Cook County Mandate, we are required to have all our employees and customers masked while inside our store. Because you were unmasked, they asked you to wear one while in the store to follow the mandate. It is unfortunate that we're all in this situation, but we are required to follow each county's mask requirement and ensure safety for both our customers and staff.
Worst customer service I have ever received. Nothing but issues and complaints from day one. Also, called customer service and emailed everyday and never got a repose. They use unreliable companies that illegally dug on my property and left me with a mess. When I complained, corporate decided to call my installer, NEVER ME , and cancel my install because they didn't like my bad review on Yelp. Do you self a HUGE favor and go to Great Escape. American Sale is garbage and this how they treat a first responder.
Business response:
Hi Kristen. As mentioned in our previous responses to you, it is the homeowners responsibility to mark all Power, Phone and Septic tanks and fields, Sprinkler lines prior to excavation. This is under the Above Ground Pool Agreement under "Customer Responsibilities" you signed when purchasing the pool. When the installer went out initially to your home and saw that your yard was unmarked and JULIE was not contacted, they had to leave the job due to the lack of proper markings and permitting. Since then, we've asked you to con... read more
Planning on purchasing our first above ground pool. Like any smart consumer , we are going around and price comparing and doing our research . Our first stop was the Great Escape. Sales person , Ray was so nice and gave us great information. Prices were also marked right on each pool. They also had installation prices listed for each size pool. Didn't feel pressure or mislead. Our next stop was American Sales and was the complete opposite experience. Had to get prices on each and every pool we were interested in. I asked ... read more
Business response:
Hi Kimberly. Thank you for your feedback about your pool purchasing experience at our store. We don't post exact pricing on our pools because of the different packages we offer. We can customize every package based on the customer's needs and therefore don't post specific pricing so the customer doesn't feel misled when they add things to their package. We are more than happy to provide a quote to every customer so they can compare to other competitors if desired. We apologize that you did not get this information upfront an... read more
Frequently asked questions about American Sale - Bridgeview
How is American Sale - Bridgeview rated?
American Sale - Bridgeview has a 4.3 star rating with 888 reviews.
When is American Sale - Bridgeview open?
American Sale - Bridgeview is closed now. It will open at 10:00 a.m.