American Steel Carports, Inc.

Dave L. 

on BBB

a year ago

My Building was started on Wednesday October 24th, from there the frame was placed on the pad with good results. From there the side panels were installed with gaps from the end of the panel to the concrete ridge. Specifications call for the pad ridge so the panels would close the opening and not allow entry from the outside. Many panels have gaps and light enters from these areas. What is the purpose of the pad ridge if the installer is not careful to allow the panel to flush to the end of the ridge. Believe the design is s... read more

David H 

on BBB

2 years ago

Very bad experience from the start to end. I would not recommend this company 

Reginald R 

on BBB

2 years ago

Great product. TERRIBLE service! I paid for my carport in full when I placed my order. It took almost 4 months to get it installed. I have NEVER called them and had them answer the phone. Half the time I didnt get a call back. TERRIBLE communication. I chose them because it is called AMERICAN steel carports. On 2 of my uprights it is clearly stamped made in *****. When my carport was damaged by a person hitting it with their car I paid in full up front for the repairs. It has been a month. They set my appointment and didnt s... read more

Chris W 

on BBB

2 years ago

I have received 2 emails wanting my review. The product seems good, the customer service is not good, I purchased from the headquarters or what I assumed was out of *****. The company salesman was always available before purchasing however he became a ghost after the deposit and during the build, the only communication I had after deposit was with a person for scheduling, the dates were changed twice. Then the builder calls says he will show at at 5pm he finally arrives at 7pm works for 30 minutes then says he will return at... read more

Chris W 

on BBB

2 years ago

The install was two weeks late. They lied about the install date to make the sale. The install was bad, they used bricks they found around my yard to level one side of the building. None of the installers could speak English. They left screws and scrap medal on the grass. I would recommend this company to anyone. 

Donnie B 

on BBB

2 years ago

I have a rv cover upside down on top of a boat and truck installed by these people and was told I didn't pay for a warranty that was never offered. These are often sold through a 3rd party so buyer beware. They do not stand behind these products. I suggest you not stand any where near or under one either. Poor business. 

Jack S 

on BBB

2 years ago

Good quality carport. Installers were great and very professional. Scheduling department not very good. We were told they would not schedule the building until they had at least $20000 in sales in the area. Sales person ****** told us it would be installed within 4 weeks. Not so, After several call to schedule the building & try to encourage them to get it started as promised, I spoke with the scheduler whom told me they were waiting on us to call to let them know the site was ready!!!!! I spoke to different person everytime... read more

Lillian E 

on BBB

2 years ago

They are the most terrible company I ever dealt with. They lied to knowing I knew nothing about an overhang. They took a vantage of the situation so now I have a overhang that will not fit my boat, and this is ***************. they are not known for good customer service.Would not refer this company to anybody American made carport 

RONALD H 

on BBB

2 years ago

Great job on the initial installation, but they did not have my walk-in door and promised to bring it later. In about two weeks they showed up with the wrong door. I was told it might be another week before they could bring the correct door. Since then, I have had very little communication and no indication of when they might bring the correct door. I can understand delays and tolerate them as long as I know what is happening, but this lack of communication has me frustrated and concerned that I might never get my door.