AmeriGas Propane

Anonymous 

on BBB

a year ago

For some reason I can't leave a review of the Amerigas that services my house in ******, MI so I'll just leave it here: Horrible experience. Very deceitful. Watch them closely. We moved into our current home in ******, ** in January of '23. It had an existing 500 gal tank. I had a wonderful experience setting up my account and getting (what I was promised was) a locked in price for a year. Shame on me for not keeping an eye on the invoices. The first year we filled up the tank a total of four times. I now look back and see t... read more

Anonymous 

on BBB

a year ago

Ridiculous fees, terrible service from a foreign location, Added fees for everything. Message when tank is at 10% and then want to charge a $400 expedite fee. Want $400 to cancel service and remove the tank........ Stay away 

Anonymous 

on BBB

a year ago

We are selling our house and need to get a final tank reading so the homebuyers can compensate us for the amount of propane left in the tank, as well as cancel our tank lease so it can be assumed by the new homeowner. This should have been a fairly easy task. Here are the issues:1. There is no local point of contact and all communications must go through an offshore call center. This means long times spent on hold and being transferred among multiple people, none of whom can help. I have exhausted all efforts to call someone... read more

Anonymous 

on BBB

a year ago

This is, bar none, the worst company that I've ever done business with. ***************** F-Cost of goods and service: F- (Cost of propane through them rose to NEARLY TWICE what a local company charged. I literally wasted thousands of dollars by avoiding what I've finally done: fired them and hired a reputable company)I'm spending the 60+ minutes on hold required to end my device agreement writing reviews letting people know that they are the disreputable and dishonest. Shame the BBB won't let me give them 0 stars. 

Anonymous 

on BBB

a year ago

They are pure evil. I am 74 yrs old. The worst company I have EVER dealt with. 

Anonymous 

on BBB

a year ago

Amerigas sends you delivery scheduled notices that you don't request or need.I have received several that state my wife called in a delivery that she didn't.They also make deliveries that are unnecessary, example is I have a 500 gallon tank and they e-mail another delivery scheduled note (the second delivery this month) telling me to expect a 40 gallon delivery. My tank is at 73% .They explain all this by blaming the automatic computer and when I complained about my monthly payment going from ****** to ****** the customer se... read more

Anonymous 

on BBB

a year ago

Previous owner had this tank.We wanted service and they never showed up. Charge you rental fee but no service. Finally after many attempts they picked up the tank. Never was told by any representatives we would incur ****** pick up fee and a ****** dispatch fee!!! **************** is outsourced. They just throw out any charge they feel like! 

Anonymous 

on BBB

a year ago

Terrible customer service! I had to call and web message multiple times to get them to fill my tanks for the first time. Then they billed me for 2 fill-ups. I have now called 3 times to have it adjusted which for some reason no one can do directly. They can only escalate I still have a wrong invoice and am past due. Im sure Ill get hit with fees due to their error. I would switch companies but cannot get a hold of someone to have them remove the tank. This feels illegal. 

Anonymous 

on BBB

a year ago

WAY OVER PRICED!! Tried charging 4.50 per gallon. So I switched to a company charging only 1.79 per gallon. Amerigas took about three weeks to pick up the tank..... then they send a bill via email for 280 bucks and it just says due immediately. Terrible company, overpriced, and horrible ***************** Waited on the phone to talk to someone for an hour....