AmeriGas Propane

A. R 

on BBB

a year ago

My family members spent 2 weeks without propane even as there is a credit on the account for 2000 and they are on auto fill. After the propane was delivered, we were informed that it would be another week before it would get turned on because an inspected needed to approve the restart. Therefore, my sick and elderly family members will be in a home without heat during the coldest period we have had in over 7 years for 3 weeks. When we call the corporate office we were on hold for 2 hours and no one ever picked up. Please inv... read more

Jennifer B 

on BBB

a year ago

This company is the worst. After my husband died I changed the account to my name and was told that the tank had to be moved. After that they filled it 2023. During that traumatic time I forgot about it. A bill was not sent nor a reminder. I ordered a delivery November27 2024 and had to prepay. Which I did to the amount of $460. Still at that time I still was not told about the outstanding bill. I was told on the day it was to come that my set up was incomplete. Remember they had already filled it once but for this delivery ... read more

Jennifer G 

on BBB

a year ago

?? AmeriGas Propane, Friends Please Read ??Im absolutely appalled by the serviceor lack thereoffrom AmeriGas, especially when it comes to caring for vulnerable customers. My ********** mother, who relies on propane to heat her home, has been left without gas for over 4 days in below-freezing temperatures, despite being on their automatic refill program.Heres what happened:An order for a refill was put in on 01/01, but they never delivered.On 01/25, when her tank was completely empty, she followed up, and they promised delive... read more

Ma del L 

on BBB

a year ago

Please please please do not use Amerigass they are scammers. They overcharge. They never answer phone calls and they will make it almost impossible to get rid of them 

Adam A 

on BBB

a year ago

If -1 was an option I would choose it. Terrible service, lies about delivery dates, call center doesnt even know what company they work for, no local offices, federal government should step in!!!!! 

Quito J 

on BBB

a year ago

Charged more than told, online system is not working properly, I scheduled reoccurring fill up online and scheduled online for fill up and never received propane, called and was told I never scheduled any thing. Im now out of propane and it is -1 ******* out! And was told by costumer service to get a new company. Plus my tank was not filled completely from the one *** the did fill it. And was told three day for that but it was evening on the sixth day. Bad business! Making people suffer in the winter because they do not care... read more

dale e 

on BBB

a year ago

This company must have 6 year old kids running their billing department! I am still receiving "Past Due" notices for a credit left over from a year old pre-buy incident that I had to get BBB to assist in clearing up., Now they are back at it again! I swear they are preying upon senior citizens just hoping we will forget and send them $$ which we DO NOT OWE.. 

Pam W 

on BBB

a year ago

This company is the biggest joke I have ever dealt with. They failed to hook the gas line up after filling it, rendering the gas useless. So no heat during the 0 temperatures. I have called daily for a week and been assured someone would be there in 24 hours and it's been over a week now and still not done. Nothing but lies and empty apologies 

Heather M 

on BBB

a year ago

The absolute worst customer service I have ever experienced. They sold customer service overseas. I recently bought a home, and ran out of propane in the ********** with a low of 7 degrees today. I found out Amerigas owns the tank so I called them for an emergency delivery on a Saturday. Here is how the call went:Me: you own the tank at my home and we just moved in. We ran out of propane so I would like to schedule a delivery. Her: do you have an account?Me: No we just moved in ***: you can't schedule a delivery without an *... read more