This profile has been claimed by the business owner or representative.
AmeriGas Propane
- Propane
- Silsbee, TX
About this business
Location details
811 North 5th St, Silsbee, TX, 77656, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:00 p.m. | |
| Tue | 7:30 a.m. to 4:00 p.m. | |
| Wed | 7:30 a.m. to 2:00 p.m. | |
| Thu | 7:30 a.m. to 4:00 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called because I was getting no propane to my house. The gage said I had 60%, the monitoring thing they use said 60% but my tank was completely empty. When I called they said they could not come out for 6-15 days. Its 15 degrees outside and 3/4 of my house runs off of propane. They didnt care that their equipment failed and tried to blame me for not calling sooner for a refill. I am set up on an auto refill plan. Their monitoring system and gage failed to report the correct %, how was I suppose to know their equipment failed... read more
This company has to be the worst gas company in the entire world!!! First, they had me sign a rental form for my tank when I bought my new house to start service, because they said it was a rental, even though it was located underground. I recently talked to the previous owner who said it is not a rental tank, it was his tank and conveyed with the property. Now they want me to give them a purchase receipt for the tank. Second, I placed an order for gas on 12/18/24, it is 1/9/25 and the order is still pending. I called to fin... read more
They send bills with estimated usage, and when i show then the actual meter reading and adjust my billing they hang up on me. Since we are in ***************** program will ask my neighbors if they would like to bring a class action against them
Absolutely the worse customer service ever. Never will resolve the ongoing issues. We had a leak in November 2024 and now its January 4th. & they still havent fixed - even after multiple promises from customer service to fix within 24 hours. My gas has been shut off due to leak and we havent been able to use my appliances in days. No return phone calls, & still need part.
I would like to put 0 star if I can because of the following: 1. Amerigas charges abnormally high rates when the customer discontinues their service. $299.99 for pick up fee and $119.99 for service dispatch fee. With taxes, eventually you need to spend around $450 to discontinue their service. (this is residential). For a comparison, some other propane providers charge zero $, they just come and pick the leased tank.2. It took me long time waiting on the line to get to speak to their customer service (more than 60 minutes, a... read more
BEWARE!!We started over 16 years ago with a local propane company, Rural propane. they were bought out by AmeriGas. we had the original tank from Rural propane. We have not signed any contracts with AmeriGas. We heat with wood/electric and supplement with propane. over the more recent years, Amerigas has started to bill for a rental fee if you do not get a minimum fill per year. in the past we filled the propane right before winter and this was always waived the fee. they have now increased the minimum fill to 660 gallons pe... read more
We are dissatisfied with the service provided by Amerigas. We had used them for 10+ years. We were no longer under contract with them and did not want to pay the tank rent for another year of $135ish and requested they pick up the tank instead of us paying that. Well, little did we know that they would still charge you for the removal of the tank $299 and a dispatch fee $99 for the removal. We were given credit for the gas we had left in the tank of $184ish but still leaves us paying $145ish. When questioning them this is st... read more
A truly terrible company for 10+ years, but after being double-charged for service, we finally decided to have the propane tank dug up, at our cost, to switch to a local company. What finally sealed it for us was our detailed read of their customer service invoice for a low pressure call. They charged us 3 times for 1 visit: once for the service fee (to send someone out), second for the labor fee (for the person to be there), and a third fee for the person to actually measure the pressure. That is, they charged us for a pers... read more
I would never recommend ********* to anyone. They sent me a text stating that I owed them ******. I have been paying them yearly for a rental fee for the tank. I called them several times and each time I got a different answer. I asked them to send me an invoice so I could see what they were talking about. They stated that they could not send an invoice I needed to go online and look. They stated that I had not been paying since 2017, but no one has called to inform me or a letter that I had not been paying. Also, they were ... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.1 star rating with 1,095 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:30 a.m.