AmeriGas Propane

Jenny T 

on BBB

8 months ago

This company has absolutely the worst customer service ! You can never reach a human and if you do they are in another country and dont have a clue. Horrible company. They make everything. Harder and more stressful. 

Georgianna R 

on BBB

8 months ago

25+ year customers. July '25 ran out of gas. Delivery stopped in December '24 without notifying us, of their defective 1000 gallon tank in ground on our property. Still no gas! Horrific experience. 

James L 

on BBB

8 months ago

Worst company I have ever dealt with. Good luck reaching anyone on the phone when they deliver your full tank to someone else. Hours on the phone only to hear my gauge must be broken. Had to call in a gas leak just to get someone to admit they delivered to the wrong address. Canceled them and so much better with a local company. 

MICHELE T 

on BBB

8 months ago

The absolutely very worst customer service ever. I have an aging tank (30 yrs) and have safety concerns. I attempted to have a site survey to check tank integrity and possible leaks and there were "no shows" and "no follow-up communication" from Amerigas. Impossible to speak to a local representative, all calls are routed to customer service centers (one is Asia and one in **). 

Michael M 

on BBB

8 months ago

I was a customer to ********************** for residential propane. They continually charged me for tank rental and maintenance for cleaning and painting the tank and never once touched it. I have been a customer for over 20 years and am now retired and on a limited income. Their costs were well over all other companys I reviewed and had no choice but to cancel my propane account my with them. When I signed up many years ago there was no mention in my contract that there was a tank pickup fee or service fee when I cancel my ... read more

Betty W 

on BBB

8 months ago

I called to cancel my service and was told I have a balance of $165.(lock in price for this year and a late charge) I told them I was not paying for something g I did not use. They said there would be a charge for removing the tank..I told them I was not paying them to remove a tank they own. They put me on hold a d I hung up. Never use Amerigas. 

Shelly S 

on BBB

8 months ago

First issues: told delivery date and was told that we had to be home when the delivery person arrived or they would not pump the gas. We waited all day and then received an automated cancellation call at 4:45 stating that we needed to call the office to reschedule. Once we finally got a live person on the phone, reschedule was difficult. We were also told that we had to prepay so we chose 150 gallons and prepaid for the full amount. Delivery guy was great. A few weeks later a bill arrives for $0.44. I contacted their live ch... read more

Wanda L 

on BBB

8 months ago

I have experienced the same as all other reviewers on th8s site. Cannot find some one who speaks understandable English. They are charging me like other reviewers trumped up charges. There is no reasoning with them. I went from Dec 27 to the end of winter with no gas due to it leaking twice into my house. They could not or would not fix the problem. Today after calling about the made up bill they have sent to me cust service said that I had not been patient enough.....Dec to the end of,April was not patient and they were cha... read more

Steven W 

on BBB

8 months ago

Like all the other complaints... mine is similar. Have been a customer for about 20 years. We believed we had a propane leak and called customer service. They advised that they would send someone out to check. NO MENTION OF A CHARGE. Service guy came out and spent 10 minutes and confirmed leak at pipe by the house. Said he had to disconnect tank until it was ***aired. Received bill for $149.63 for Emergency Call and $119.99 for Service Dispatch!!! We had the pipe ***laced and tested but when we went to reconnect the connecti... read more