AmeriGas Propane

Kevin S 

on BBB

a year ago

Dont be a customer it will eventually turn into a nightmare dealing with them. After years feeling they were ripping me off I bought my own tank called and ask where I could drop there tank off they told me I couldnt I would have to pay them 170 dollars to pick tank up. It took them 6 months to come and get tank. Every year since they send me a tank rental bill of 195 dollars that I have to spend how much time on phone try to get somebody to answer and explain to them that they picked the tank up years ago. One star is to mu... read more

Lisa S 

on BBB

a year ago

I am beyond done with Amerigas. I have moved and called to tell them that. The bill is to no longer be in my name but to be reverted back to the landlord. The propane tank was at the property I was renting from when I moved there five years ago. They told me they would need to come and get the tank and charge me $199.00 to do so. I told them I am not paying for them to come get the tank because the tank was already at my property when I moved there because it is a rental property. I was on the phone one hour and two minutes ... read more

Claudia Z 

on BBB

a year ago

Quite possibly the worst experience I have ever had with any business. DO NOT USE AMERIGAS. ANY company is better than this. Our tanks were always on an auto fill ACH for payment. Without notification they took us off this method and our tanks became empty. Apparently when large propane tanks become less than 5% full, you can smell propane inside, seemingly like a leak. They tried to charge me $220 to come out and take a look at the tanks and identify a leak, only to learn that they were empty and they quoted 10 days to refi... read more

Hristina L 

on BBB

a year ago

If i can give this company a negative star it would be gracious. I have called multiple times in the course of 3 months for a tank pickup and cancelling my account and no one has ever come to pick it up. I received a bill for tank lease that i don't use and late fees for a bill i should not be responsible paying as i am not using this tank and they have not come to pick it up. The customer service is the worst. They keep saying a note is added and someone will pick up the tank, but no one ever comes, and they keep my account... read more

Sara M 

on BBB

a year ago

If I could give this company zero stars, I would. I have had nothing but trouble from them. I sold my house in **********, ** in May of 2022 at which time I called and told them I sold the house, asked them to please close the account, and I paid the remaining balance. They said they were closing the account and accepted my payment. Several month later they started to send me bills again. I have spoken to them MANY times in the last two years and no one has ever advised me that I needed to request that they pick up the tank ... read more

Mi T 

on BBB

a year ago

This company is a scam! Just bought a house in the beginning of the new year. The guy that came out sad the tank should be replaced, I made sure to ask what it would cost and the answer was nothing since we rent the tank. Well got the tank and then the bill and sure enough $290 charge. Call customer support which is outsourced and a joke. 1st call the rep says its been escalated to billing but I have to call back in ***** days so I do. 2nd call nothing has been resolved, they didnt even submit anything so now the rep tells m... read more

Ron S 

on BBB

a year ago

Amerigas is the worst waited over a month and still no service technician. The fourth time I called a man apologized but he was hard to understand and I still have no satisfactory outcome 

Gwen C 

on BBB

a year ago

Furious with Amerigas. . . We have been a customer for at least 12 years. We no longer have a propane heater for our pool and I called for a pick up. After calling twice for a pick up, they filled my tank with propane once again. and charged our credit card. Then I called for a pick up and a refund. They have since picked up the tank and owed me $487.00 refund. They are now telling me they are charging me $313.98 as a pick up fee. It has been four months with many calls. They just did everything in their power to try and eat... read more

Kenneth A 

on BBB

a year ago

Amerigas is horrible, not American for sure. Charges for everything. Horrible customer service, all overseas. Do not use them.