AmeriGas Propane

Dorothy M 

on BBB

2 years ago

This company is complete trash and I am canceling my service with AmeriGas. I paid for gas to be delivered to my property on October 5, 2023. When full, the gas lasts one year for my home. I was charged $365.29. The gas lasted less than 90 days. It should also be noted that the delivery driver on Oct 5 did not leave an invoice. Further, it should be known that my last invoice dated Sept 30, 2022, the gas lasted over a year. So, I know I was not delivered the full amount of gas I paid for. This company is notorious with not d... read more

Emily B 

on BBB

2 years ago

This is now going on 4 separate occasions Amerigas has guaranteed a scheduled delivery date when my tank was less than 10% and never showed. I placed a will call order when the tank was at 30% (as the website recommends). I was given a SCHEDULED delivery date for two days after my inital call. It is now 2 weeks later, still no delivery. Each day I have called, just for them to guarantee a delivery the next day and still no show! I have been rationing propane the last 2 weeks to keep my family from freezing. We are at 12%, th... read more

marilyn b 

on BBB

2 years ago

I have been a customer of Amerigas since 2000. I never has a problem until they off shored their customer service department. Now customer service is horrible and there are no local reps that you can speak to. I have been trying to get a delivery since 1/4/24. I have called numerous times and have been told that it would be delivered within 24 hours. It has not happened yet and I am at 27 % and it is cold in my state. I cannot get an accurate delivery date and have even been told that I would get a delivery before I run out.... read more

Michelle M 

on BBB

2 years ago

I was charged double the going rate for a fill in November 2023. When i called the local number to ask why i was directed to someone in another country who can't speak good English and was no help in resolving my problem. They went on to say I had signed a contract to lock in a price. I did not sign anything or agree to this and we don't even have a local office near us. I called other local propane companies to get the going rate and found out these charges were more than double the going fill rate. I decided to switch comp... read more

Nicole M 

on BBB

2 years ago

If I could zero stars I would. I have been a custom for 10+ years with Amerigas. The last 2 years (ever since they got rid of all my local branches) I get charged for “not filling my tank enough” an it’s also been the second year in a row that I scheduled a January delivery, received a delivery date and they have not shown up. I live in Michigan, scheduled my delivery while my tank was at 30% and we have recently had -25 days today was my delivery date 1-22-24 and I’m now at 15% propane with more cold weather on the way and ... read more

Cassandra B 

on BBB

2 years ago

I placed an order for delivery on the 6th if January 2024. They billed me.and it has been paid in full. I still have not received the promised delivery. This delivery is to keep the heat going in my elderly fathers house. This is his only heat source and he is at 5%. I have called everyday to check on the order and for a week they keep promising that it is in urgent emergency status and will be delivered the next day. I am Active Duty military and stationed overseas. My father has nowhere else to go since I don't live in the... read more

Donna M 

on BBB

2 years ago

Ordered gas and was promised delivery yesterday 4 different times I called. No delivery and now I an out of fuel in frigid temps. Can't get a local person when calling the number. Company has out sourced all communications. I have been a customer for 20 plus years. I will be looking for a new company! 

Erica M 

on BBB

2 years ago

AmeriGas is apparently sold. If you need help, you have to talk to somebody in the Philippines. I live in the mountains North Carolina; our Weather is nothing like the Philippines; our Weather is hot temperatures in the summer, and zero temperatures in the winter time; they have almost let us run out two times. It’s very hard to get through and for them to understand what we are talking about. I do not trust them, and it’s ridiculous. That’s ridiculous customer service that is not American customer service. How is someone in... read more

Jonathan G 

on BBB

2 years ago

This is such a terrible company. There no way they aren’t going bankrupt VERY soon. We moved into a home that had an Amerigas owned tank. We had the 500 gallon tank filled in 11/2022 at $2.68/gal. 1. We were set up with convenience pay. The amount per month “fluctuated” from $74 to $140 and then $170. (That’s not actually a fluctuation btw.. that’s impossible to budget) It was paid off by March and then we noticed they were still taking money for several months after this that amounted to over $500. After MANY phone calls we... read more