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AmeriGas Propane

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About this business

Location details

4117 Terminal Dr, McFarland, WI, 53558, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.11,089 reviews
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Anonymous 
2 years ago

In April of this year, I has a natural gas meter installed for a water heater and other appliances, so I called Amerigas to cancel service. After maneuvering through the customer service calls for ************************************************** their scheduling system was "not working," so they would call me to schedule a pickup time. I told them the 120gal tank was 30% full. No mention of any fees or early contract termination penalties. They never called, but some technicians showed up the following week and removed the... read more

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Anonymous 
2 years ago

AmeriGas is a predatorial business. I called to sign up and schedule a delivery over the phone. Delivery was made April 1st. Then four more deliveries have been made within a 25 day Period And I have been charged an absurd amount. Why? Because The person who signed me up enrolled me in automatic refills without my consent. The most recent refill as of today cost me over $100, and wasted their drivers time to go all the way out to my property in the mountains and fill it only 10% When I called to speak to their customer suppo... read more

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Anonymous 
2 years ago

BBB does nothing to stop this company from being in business. These reviews don't help customers, only a place to vent. Amerigas showed up with a truck and tried tried to STEAL tanks I own. Lucky I was home and ran them off my property. After going with another company to fill tanks, they thought they would show up and take tanks they "thought " they own, one with 150 gallons in it. Good luck "talking" with people in ***** to get Amerigas to stay off my property. 

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Anonymous 
2 years ago

After Amerigas Propane LP purchased Carolane Propane, we were notified of a change in our contract. We were now going to be assessed an annual tank rental fee of $125. Then, with each propane delivery, the price per gallon kept rising until we finally had enough and canceled the service. To cancel the service, we were charged a $200 tank pickup fee and a $100 dispatch fee. These fees are excessive and redundant! 

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Anonymous 
2 years ago

Worse company ever! 0 stars!!! Had to pay ****** for nothing. The employee they sent out to so our survey was very rude and did nothing to help us. Do not recommend. Read reviews, it pays in the end. 

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Anonymous 
2 years ago

I would give this company zero stars if I was able. Terrible customer service, Terrible people, price gouging is the norm. They obviously don't care about anything except the bonuses they get. They also treat the employees like slaves. Run for your life. The whole company is unethical and uncaring. 

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Anonymous 
2 years ago

The WORST company with the WORST ethics. My tank was picked up with 48gal propane remaining, which I was told would be refunded to me. After 3 MONTHS of waiting and calling every so often to check the status of this refund, today I am told that all of the other agents I have spoken with have told me misinformation and that there was zero propane remaining in my tank. THIS IS A LIE - when its time to actually make the refund, they LIE to get out of getting customers the money they are OWED. Customers BEWARE! This company is S... read more

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Anonymous 
2 years ago

Competition for poorest customer service is fierce these days, but I think this company is hands down the winner. When you have a problem, it is almost impossible to speak to a person. Walk-ins at their local location are not permitted. Their local phone number connects you to their automated 800 number. When you finally do get a person, they are in another country and very difficult to understand. There is no urgency for them to resolve your issue, and if they schedule someone to deal with it, it may be weeks away. I never ... read more

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Anonymous 
2 years ago

Don't use exchange tanks, have had valve problems 2 out of 3 tanks, one valve wouldn't open and the other valve leaked. They are dangerous to use. 

Frequently asked questions about AmeriGas Propane

How is AmeriGas Propane rated?

AmeriGas Propane has a 1.1 star rating with 1,089 reviews. 

When is AmeriGas Propane open?

AmeriGas Propane is closed now. It will open at 9:00 a.m.