AmeriGas Propane

Kevin G 

on BBB

a year ago

They bought the company that used to service my house and then arbitrarily decided that they were going to charge customers a tank rental fee if they didn't use DOUBLE their tank capacity. It's a straight money grab from them. I order ******* gallons a year, but because I have a 500 gallon tank, they try to charge me an extra $200+ a year. I have NEVER had to pay a rental fee for using so many gallons before. 

Jim C 

on BBB

a year ago

Called AmeriGas to report a leak on September 23, 2024 from the on/off valve on their tank that Ive been renting for over 10 years. After they fixed their tank, they told me they had to run more tests, then said that my cookstove had a leak and when everything was over with then told me that they were going to charge me a service call. Almost a classic bait and switch because I wasnt told that I was going to be charged for anything and Ive had that cook stove for 11 years and Ive never smelled gas. They charged me $300 and d... read more

Laura M 

on BBB

a year ago

This company misrepresents, lies, and does a great job of playing the shell game. We have been a customer of ********************** for ** years. We were referred to them by our contractor. Our only wish is that we could go back in time and change that decision. This company consistently charges at least $1 more per gallon for propane than any other company in our area. We had to start paying a rental fee for the tank a few years ago because we no longer made the minimum purchase quota per year. We never received any notific... read more

Fran T 

on BBB

a year ago

In addition to having prices 40 to 50% ABOVE the going rate for any other supplier in the area, they charge twice the "rental" of tanks than competion. They also will not allow any other supplier to supply your propane, unless you own the tank - which they refuse to sell. There are state actions (not VA yet) against this company. They hold you hostage by not allowing other propane deliveries, not allowing you to buy the tank, and not allowing you to do anything but pay their incredibly high prices. This cannot stay legal in ... read more

LISA R 

on BBB

a year ago

We have had residential propane with them for a fireplace for approximately five years. We just recently found out that we are paying $4.99 a gallon And our neighbor who has the exact same company is only paying $2.59 a gallon. When I called to inquire, I was told that that was the best rate I could get and basically if I didnt like that rate that I could switch companies, I would not recommend this company. I called several other companies around us and they were all at least half of their price. 

Brent C 

on BBB

a year ago

Unbelievable greed! I was a customer for 24 years. I always knew I was paying a little bit more for their gas, but since I was established, I let "a little" ride. When I found I was paying them $3.79 per gallon of propane, when a competitor was charging $2.15 per gallon I had to make the switch. To make things worse, hidden in their fine print , I had to pay $199 for them to come pick up their tanks that I had paid rental charges for on for 24 years.- ************************* PA 

Carolyn S 

on BBB

a year ago

I have had Amerigas Propane when they bought out our local gas company in *********, *******(****** Gas Company) I have kept them for 7 years and have always rented their tank. I have always paid in full when I got gas or got a bill for rental. I got discouraged when I had to go through the computer for all of my business and decided to change to a closer gas company. I called Amerigas to come pick up my tank and they said they would but there will be a service charge to remove it. That was reasonable and all companies charg... read more

Lee C 

on BBB

a year ago

AmeriGas has no clue what they are doing! If I could give Zero stars, I would. How can you estimate 6 months of usage then send an outrageous bill. Ridiculous! 

Renae D 

on BBB

a year ago

If I could give a negative 100 for a review of Amerigas I would. They installed our propane tank, ran all of the plumbing for it and connected it to 5 appliances 2 1/2 years ago. My on line account was working at first but then, after 3 deliveries, showed I was a new customer and wouldn't let me access anything but my previously paid bills. I have called no less that 10 times and have spoken to more incompetent people than I ever have in my life. I have been given so many stories as to why my account is a mess. Today, I was ... read more