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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Customer Service--REALLY!??! To date, I have now called SIX times to attempt to schedule adding another line to my, unfortunate, current service; HOWEVER, the first three times, I was unable to successfully communicate with the representative, due to a language barrier. Then, on the fourth call, after numerous attempts to effectively communicate, I did FINALLY get the appointment scheduled--NOTE, I ASKED THE REPRESENTATIVE THREE DIFFERENT TIMES IF SHE HAD MY CORRECT ADDRESS AS WELL AS THE CORRECT DATE, WHICH SHE REPEATED BAC... read more
Amerigas enticed me to switch to their service by offering a no charge pressure/system safety assurance test. After I agreed to switch and received propane fill up, I received a $319.99 bill for the safety assurance test. Ive spent combined hours on the phone with customer service and they refuse to remove the charge, saying that I was given false information. Stay clear of Amerigas!
Amerigas is the worst propane company. They charged us for an entire pressure regulator when they just provided a cap that the repair guys lost when checking our gas pressure. We tried repeatedly to get the charge reversed with no luck. We emailed them several times, sent two letters and actually went to the office, but they dont allow walk-ins post COVID. Very frustrating. How can you run a business this way?!?! We will never use Amerigas again.
After being a customer for 20 years, the decline in *********************** I feel relieved to be able to close my account even at my expense to have their tank picked up. I will NOT be recommending Amerigas.
0 STARS.. It should be a Crime the way this company continues to do business. After paying I waited 3+ weeks and still was without propane.which meant No hot water, No heat, and No cooking . After numerous phone calls and given the runaround I had No choice but to switch to a different company. Not only did they keep my payment of ****** for a product I never received they then sent me a bill for another ****** for picking up their own equipment along with an early termination fee although I had been using their company for ... read more
They scam and cheat people! They come out , fill your tank every month when you tell them you will call in for service, they come anyway and you end up with a 1.500.00 dollar Bill! They have horrible customer service! They will not let you get ahold of him to stop service! 10 stars for Horrible Service.Negative 5 stars!
Very poor customer service. Appointment today to pick up 3 tanks never came. No phone call notifications why. When originally set tanks did not meet regulations were not ******************************** generator were placed under wooden deck. After reading reviews I do not have much hope getting refund for my unused propane if and when they ever come get my tanks. Wish an attorney would read these complaints and file class action law suit. I do no have funds to hire attorney on my own 0 stars
Its unreal that this company is still allowed to exist. What a horrendous experience. I placed my order on 8/16 and as of today, 8/29, after being reassured at least six times that the delivery would be made by the end of the day, still no gas. I genuinely feel for the customer service agents in their foreign call centers (bold move to call yourself Amerigas and outsource your customer service to other countries, on the cheap) who have to deal with the fallout of their employer's incompetence. In my desperation to have a hot... read more
Like everyone else should be ZERO Stars, **************** is USELESS. Been on the phone over 1 hour to get a refund of $564. that they were suppose to send within 3-4 week, now they said since I cancelled my account the credit was blocked, WHAAT. If my account was cancelled they should return my money. DO NOT USE THEM 1111
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,141 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open at 8:00 a.m.