AmeriGas Propane

Marsha M 

on BBB

a year ago

All I can say is Do Not Use Amerigas!!! Horrible company. 

KIMBERLEY S 

on BBB

a year ago

Bad business practices and unprofessional and unethical. I sold my home and told them that there was a good amount of propane in the tank. They suggested to lock the tank, of which I was ok with. Or have the tank picked up, which would charge a service call fee of $99.99 and tank pick up fee of $199.99. I opted out of having the tank picked up. I was never informed of a service fee of $99.99 just to go lock the tank and was never told about a service fee of $110.91 to actually lock the tank with 65% propane left in the tank.... read more

Trudy R 

on BBB

a year ago

HORRIBLE! If you're reading this, do not use or buy from Amerigas. We have had propane at our rental property for 25 years, it was a local company, then bought by Amerigas. It has been nothing but a nightmare!! Charged us double for propane! We are in the process of switching and using another local propane gas company. For us to cancel Amerigas, I sat on the phone for almost 2 hours, did not speak to anyone, emailed corporate office and did not get a reply for a month. NOW they want to charge us a 300 dollars to remove thei... read more

teresa n 

on BBB

a year ago

For several years, amerigas was told that the tank at our residence had no regulator and the tank was *****. No way of knowing how much propane was in the tank. The bills were always paid on time. In July 2021, the resident passed away, still amerigas services were used and paid for. When new residents took over the property amerigas was called multiple times and several visits made to local office where employees were inside ,door was locked and we were never acknowledged. Rent was paid in August 2023, still no regulator, n... read more

walter k 

on BBB

a year ago

abosolutley the worst. If you like dealing with customer service in a 3rd world country, being overbilled, crappy service. this is the company for you. 

Jack S 

on BBB

a year ago

Their customer service is horrible, the prices are almost double the competitor prices. Because of this I cancelled my account and chose another supplier. The new supplier came out with a new tank, installed it and transferred the remaining gas from the old tank to the new one, all for &80. Amerigas had to only load the old tank on the truck and haul it off. For this 10-minute job we were charged $225, and they added a "service dispatch fee" of $99, for nothing. They didn't do anything that was described in their documented ... read more

Wayne S 

on BBB

a year ago

I just cancelled their service and they sent me a final bill for dispatching someone to pick up their tank and added for the actual pickup of the tank. When I called, the support person was hard to understand. I think he could have been in *****. The final invoice had no itemization, so I was shocked at a final bill over $300. I was a customer for over 8 years and am very disappointed now. I would not recommend this company to anyone. 

Susan U 

on BBB

a year ago

RESIDENTIAL CUSTOMERS BEWARE - Avoid ********************** in the ******** area! I have spent more than 40 years in the service industry and fully understand that most customers write reviews when they are UNHAPPY. As such, I have a personal rule to ALWAYS review when I have a good experience; and only write a bad review when it really matters. This is one of those times.We fired AmeriGas this month for 2 reasons - 1) for delivering the most horrific service we've ever experienced from a utility company. 2) for price gougin... read more

Mario R 

on BBB

a year ago

VERY HORRIBLE SERVICE AND CUSTOMER SERVICE. SAD THAT BIG CORPORATIONS LIKE THIS DON'T CARE ABOUT THERE EMPLOYEES WORK ETHICS AND SUPERVISOR **** ALSO RUDE AND VERY POOR SUPERVISOR SKILLS. STRONGLY DON'T RECOMMEND AMERIGAS FOR YOUR GAS SERVICE. AFTER TRYING TO CANCEL THE ACCOUNT FOR 5 MONTHS FINALLY ASKED TO GET TRANSFERRED TO A RUDE SUPERVISOR THAT ACTUALLY DID THE *** FOR HIS PREVIOUS 6+ EMPLOYEES THAT I TALKED TO ABOUT CANCELING MY ACCOUNT. SAVE YOUR TIME AND ****** USE ANOTHER OPTION OFFERED IN YOUR AREA.