AmeriGas Propane

Kd H 

on BBB

2 years ago

Smelt propane around tank last year. Called, they said a technician came I assumed that was the truth. 6 months later same smell same place again same thing and finally last week I call and again have a leak and they tell you to evacuate the premises when you have a leak and says a technician is on the way. No one shows up, day 2 same thing says theyre on the way and nothing. Day 3 same story says someones coming and they dont. What Im I supposed to do? sleep outside? Call the local office that forwards you to a 30 minute wa... read more

Mary S 

on BBB

2 years ago

Put monitor on Private tank without permission and won't remove it. No response for 2 months. It turned off the pilot light when I removed it. Could have blown up the building or caused broken pipes if it was still freezing at night. 

Allen H 

on BBB

2 years ago

Terrible customer service, terrible delivery and charge for everything, terrible company in *******************, SC 

Kevin W 

on BBB

2 years ago

Customer Service is beyond belief they talk in circles but never let you speak to anyone in your actual area like the ????. 

Danielle S 

on BBB

2 years ago

I was an amerigas customer for almost 5 years. I switched to a local company due to amerigas's price per gallon going up substantially. Not only did they charge me $300 to pick up their own tank but it took them over two weeks to get it. It blocked part of our driveway for those weeks even though I called to have it removed sooner. It got picked up at the beginning of March. They have yet to reimburse me for the gas that was left in the 500 gallon tank. It was at least 60% full and at $3.44 per gallon they owe me around $100... read more

Cynthia S 

on BBB

2 years ago

Predatory practices, terrible customer service, undisclosed fees, impossible to get a hold of a person. 

Brett P 

on BBB

2 years ago

I work for Closets by Design Atlanta. We utilized AmeriGas for our forklift's propane tank. During the initial service, the tanks were not properly sealed, causing propane to leak out. AmeriGas was contacted several times with no answer. In the end they refused to credit me back for any of the propane tanks. 

Nelson N 

on BBB

2 years ago

They are horrible. I had them for 3 or 4 years and had nothing but issues. When I finally made a move to another company, Amerigas came to take my tanks away (500-gallon and 120-gallon) which still had a substantial amount of propane in them, they charged me $425 for it. Now my tanks, both of them had still around 40% in each and I have called them multiple times for a refund on the propane that they took left in the tanks and I cannot get anywhere, they tell me lies, they have gone as far to give me Transit and check releas... read more

Danielle R 

on BBB

2 years ago

If I could give 0 stars I would. We bought a house where the sellers had used Amerigas. We did not want to use this company, so we called to ask them to pick up their tank. After about a year, they sent someone to disconnect the tank, but they left it on our property. It's now been 2 years and the disconnected tank is still sitting behind my house. I've called MULTIPLE times to get them to pick it up, and it's the same old song and dance of "we will have someone call today to schedule a pick up by Saturday".