AmeriGas Propane

Re C 

on BBB

a year ago

0 stars The worst customer service I've ever experienced. My mama died in Sept. prior to her passing I helped her pay her bill, Amerigas had just came out & filled her tank. She died 2 days after the bill was paid. In Jan. when I started cleaning up & cleaning out the house my *********** noticed a receipt in the door where they had came out & "topped" off her tank. Seeing as how it was filled in September, 2023 and she died before ever even lighting the pilot light (& no one was at the house to use the logs, no propane shou... read more

Shane S 

on BBB

a year ago

Every time they fill my tank they always short me 10%. When I call to ask about my missing 10% I am connected to someone who barely speaks English and doesnt understand basic math. Terrible company so I am switching to someone else. 

JOHN D 

on BBB

a year ago

Poor customer service, dishonest billing practices. Site survey charges and set up account without service ? 

Nathan U 

on BBB

a year ago

Terrible company - charge you through the nose with fee after fee and even charge you $200 to close your account and pick up your tank!Terrible customer service and insanely expensive, would never recommend to anyone. 

Angela B 

on BBB

a year ago

They sent me a bill for over $2,000.00 dollars. We have been a customer for over 40 years and monthly bill is usually around $40.00-80.00 a month. In the last 4 months they sent bills for over $2500.00. I have called them and they have not changed the amount due? They sent someone out to read the meter which read 351 the next month 375 yet they send me a billfor over $2,000 dollars 

david m 

on BBB

a year ago

Horrific company to deal with. Examples, received notice they would charge 10% for credit cards. I called 3/29 and requested they remove their tank and asked for driver to make contact to confirm location. 4/8 i made a 2nd call after no contact. **************** rep stated tank would be removed 4/11. On 4/11 I called at 9AM confirmed pickup, called again at 4 PM customer service rep stated tank would be picked up todays date. 4/12 approx 8AM called tank would be removed todays date. 4/12 called 4:45PM was transferred back to... read more

James J 

on BBB

a year ago

In April of this year, I has a natural gas meter installed for a water heater and other appliances, so I called Amerigas to cancel service. After maneuvering through the customer service calls for ************************************************** their scheduling system was "not working," so they would call me to schedule a pickup time. I told them the 120gal tank was 30% full. No mention of any fees or early contract termination penalties. They never called, but some technicians showed up the following week and removed the... read more

Maria T 

on BBB

2 years ago

AmeriGas is a predatorial business. I called to sign up and schedule a delivery over the phone. Delivery was made April 1st. Then four more deliveries have been made within a 25 day Period And I have been charged an absurd amount. Why? Because The person who signed me up enrolled me in automatic refills without my consent. The most recent refill as of today cost me over $100, and wasted their drivers time to go all the way out to my property in the mountains and fill it only 10% When I called to speak to their customer suppo... read more

James N 

on BBB

2 years ago

After Amerigas Propane LP purchased Carolane Propane, we were notified of a change in our contract. We were now going to be assessed an annual tank rental fee of $125. Then, with each propane delivery, the price per gallon kept rising until we finally had enough and canceled the service. To cancel the service, we were charged a $200 tank pickup fee and a $100 dispatch fee. These fees are excessive and redundant!