AmeriGas Propane

Mary H 

on BBB

2 years ago

I wish there was an option to give zero stars. After reading the reviews below, this is definitely a case of "misery always has company." The overseas customer service team is completely useless. Amerigas is clearly not giving them the knowledge nor the service training to be effective in any way. Communication is incomplete and the service scripts are laughable. Twice, for the same issue, my requests have not been processed. An additional time, the request was mis-categorized. Seems that the company is banking on the cost o... read more

Mark H 

on BBB

2 years ago

Amerigas was an inexpensive propane provider that supplied our home with propane to heat our home in Trainer, Pa but they also had serious issues that should be taken into account when choosing this supplier. Their delivery drivers came to our property previously and had lit a cigarette next to our tanks while filling our tanks with propane several times and this was brought up to management multiple times yet the same delivery driver maintained employment with the company and delivered propane to us after this happened. Als... read more

Chris J 

on BBB

2 years ago

I have been an AmeriGas customer for 9 years and I cannot believe how bad their customer service is. I would NEVER use them or refer them to anyone. They are a case study of what not to do in Customer Service. I am so frustrated and words cannot explain how incompetent they truly are. How they have a business license is remarkable to say the least. 

Ronald S 

on BBB

2 years ago

I have never dealt with a company as bad as Amerigas. Never. After 24 years of suppling propane, they discovered that they had placed my tank too close to the property line and suspended filling my tank. Amerigas put it there and had been filling it for two decades. They never told us that propane was suspended and continued to send monthly estimated bills, which we paid. The gas ran out on Christmas Eve and they refused to fill my tank until it was relocated but they refused to schedule the tank move. The only response was ... read more

Carol B 

on BBB

2 years ago

This company tried to charge me twice for someone to come out for a sight survey then a separate fee to tell me yes they could set the tank.. There was only one visit. I was told the charge would be $95.00 They also wanted to charge me almost $2.00 a gallon for propane. I cancelled the account and they still billed me for $206.00 I called and complained. Told them they were double billing me for the same visit and I refuse to pay. On 12/11/23 I paid 102.65 believing that was all and then received a bill for $72.70 for late f... read more

Jackie N 

on BBB

2 years ago

I feel they price gouge their customers horribly. My area, average cost/gal $2.42. Amerigas is charging me currently $3.71! It is horrendous. I have been on the phone multiple times over billing and delivery questions and nothing gets resolved. I am stuck in a contract for 1 more year. If I end early? A $149 penalty plus $149 tank removal fee. Lord knows if they add anything else on. This seems to be criminal what they are doing. 

Matt H 

on BBB

2 years ago

Amerigas is a joke and a horrible company. I have my delivery receipt for 119 gallons. They billed me for over 700 gallons. After multiple calls to correct their error, with multiple promises to fix it, I again called to correct their error and was shifted through multiple people in their Phillipines call center for several hours. Finally ended up with their Billing Manager who understood and would have the problem fixed in a few days. I then got a :corrected bill for 546 gallons. They subtracted 119 gallons from the over-bi... read more

Debbie B 

on BBB

2 years ago

Amerigas is a teribble company to deal with. Not only are their prices higher than many other local companies, but their customer service is atrocious. I had switched propane companies in October 2023, and it took numerous phones calls and messages for Amerigas to pick up their tank. Finally after about 4 weeks they had picked up the tank and then processed to charge me a pick up fee. Although they did credit me the amount of propane left in the tank, I was never informed of the pickup fee when this was requested. I have bee... read more

Denita W 

on BBB

2 years ago

We purchased a home in August 2022 that came with a tank leased from Amerigas. My initial attempts to work with customer service online or over the phone were frustrating at best. I found a contact number of one of the local employees that graciously provided his personal cell number so I could avoid further frustration. After recently calling him when he was with his family on vacation, I felt bad and gave the corporate number another try. This resulted in being charged approximately $3.86/gallon when propane was going for ... read more