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Andy Mohr Volkswagen
- Car Dealers
- Avon, IN
About this business
Location details
8791 E US Hwy 36, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I don't write reviews often, and most of the time I take the time because of how great an experience I have had. I took my car in for servicing and this is not one of them. I have tried to work with the dealership to resolve the issues but ultimately I am left very unsatisfied. I will start with the good and the bad, and then end with a summary of my experience. The Good: I was given a loaner the two times I brought my car in. The service advisors were both nice (Dustin and Kevin). They also both took a few dollars off the f... read more
Business response:
That’s not the type of experience we want to provide, Neehar. Chris Ballard is our Service Manager, and he would like to speak with you so that we can determine what went wrong on our end and see what we can do to remedy the situation. Chris can be reached at your convenience at cballard@andymohr.com or 317-593-8321.
TLDR: Do not use Andy Mohr Volkswagen service center Last week I received a call that my vehicle had a recall. I said I wanted to schedule that and also get an inspection that I am overdue for. She offered me 8:30 on a Thursday. I said I couldn't do that because I work at 8. She said that I could bring my car in between 7 and 7:30 and there is a shuttle that would bring me home, despite living in Brownsburg. When I showed up today, the service center doesn't even open until 7:30 and the only person working said the earliest ... read more
Business response:
We understand how frustrating that must have been, and we apologize. Our Service Manager is aware of your situation and would like to speak with you. His name is Chris Ballard and he can be reached at cballard@andymohr.com or 317-593-8321.
Don't waste your time or money at this dealership. They have terrible customer service and service dept. They will send you email after email that your vehicle needs service, but when you set up the service and show up for the service appointment (which is free as part of your purchase agreement), they will tell you that actually you have x amount of miles left so this won't be a free service since you actually didn't need service yet. What a racket - so dishonest!!!
Business response:
We appreciate your feedback. We’re sorry if you found our email reminders confusing; we estimate when you are due for your mileage-based services (10k Service, 20k Service, etc.) and we send our reminders out stating that you may be ready for service based on that. Because your first two mileage-based services are complimentary, there are parameters outlined by Volkswagen that we must adhere to. Unfortunately, you visited us too early - you came in for your 10k Service with 6,081 miles on your vehicle, and for your 20k Servi... read more
This is my 2nd review of this service department. I get into my Cross Sport this morning and I have an airbag error light come on. The service manual advises to take to the dealership immediately. I do so and because of a busy schedule I have today I request a loaner. Service advisor David Patterson became rude and condescending advising there are no loaners available and most dealerships would just turn you away on a Saturday morning. If I am not mistaken there are over 300 cars on this parking lot. I am sick and tired of t... read more
Business response:
We appreciate your feedback, Chris. Unfortunately, we aren’t able to use just any vehicle on our lot as a loaner; we have specific vehicles that are designated and insured as loaners and when those have all been deployed our hands are tied. We understand how frustrating that must be, and we apologize for it. If you’d like to discuss this further, our Service Manager is available to speak with you at your convenience. His name is Chris Ballard, and he can be reached at cballard@andymohr.com or 317-593-8321.
2 days ago-EditIf there was a -5 stars, I would apply 2 days ago-Edit If there was a -5 stars, I would apply that rating here. I purchased a vehicle form them in October and here it is February and NO title, registration, or any concomitant paperwork. The dealer-issued temp tag is long expired so essentially I purchased a vehicle that I cannot utilize. The dealer blames their title company, the title company blames the Pennsylvania BMV, and the BMV does not have any knowledge of said vehicle. I try to be understanding (pande... read more
Business response:
We’re sorry for your frustration, Chris. Our management team is taking a look at your situation now, and should have some answers for you shortly. Our General Manager is Mike Telezyn, and he can be reached at mtelezyn@andymohr.com or 317-593-8321.
We made a deal on a car approved by sales manager Ryan. We had to fight just to get them to change a headlight bulb that was burned out, but they refused to have a tech check why the marker lights were loose. We were to pick the car up the next day and Ryan agreed that we wait to sign papers at that time and refused us leaving a deposit. We got a call the next day from salesman stating that the sales manager for that day, Shawn, would not honor the deal. I had to leave work and go to the dealership and insist on speaking to ... read more
Business response:
We’re sorry to hear that you were disappointed with your purchase experience. Our General Manager is aware of your situation and would like to speak with you. His name is Mike Telezyn, and he can be reached at mtelezyn@andymohr.com or 317-593-8321. Thank you.
I have bought my last 2 vehicles from Andy Mohr Toyota in Avon and been very happy with them…but my son recently purchased a Jetta from Andy Mohr Volkswagen in Avon Indiana and was treated ridiculously unfair. The manager that he dealt with repeatedly told him Andy Mohr is a multimillion-dollar company. Not sure what point he was trying to make… don’t multimillion-dollar companies need to take care of their customers? Is this a rogue employee or a company policy? Makes me suspicious of any future purchases from Andy Mohr. I ... read more
Business response:
Thank you so much for sharing your feedback. We can assure you that this was indeed a rogue employee, because this is not the type of experience that we provide our customers. We believe we’ve identified your son’s account in our system, but our General Manager would like to confirm some of the details with him before speaking with the staff member in question. Our GM’s name is Mike Telezyn, and he will be reaching out shortly. Alternatively, he can be reached at mtelezyn@andymohr.com or 317-593-8321.
Josh Hedges was a fantastic Sales Advisor! He went above and beyond in trying to help us find my son his 1st vehicle. Even though we were not able to buy anything from the dealership, I would highly recommend him to help you find the vehicle that you are looking for. He truly cares and does what is right. That is huge in sales today! Please go and ask for him directly if you are looking for a brand new vehicle. You won't be disappointed. Thank you so much for everything Josh Hedges!
Business response:
We're glad that Josh was so helpful, Christi, but we're sorry that we were only able to earn two stars. We'd like to hear more about the rest of your experience and what went wrong. Mike Telezyn is our General Manager, and he can be reached at mtelezyn@andymohr.com or 317-593-8321.
Salesmen was nice, car was not. 76k miles and has had to be repaired twice in the first week. Sales manager is very rude, Avoid
Business response:
That's not the type of experience we aim to provide, Chad, but we do appreciate your feedback.
Frequently asked questions about Andy Mohr Volkswagen
How is Andy Mohr Volkswagen rated?
Andy Mohr Volkswagen has a 4.5 star rating with 2,581 reviews.
When is Andy Mohr Volkswagen open?
Andy Mohr Volkswagen is closed now. It will open tomorrow at 8:30 a.m.