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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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RecommendedWe had an emergency with our Manx cat, Max over the weekend, and our regular vets office wasn't opened. Another Veterinary Clinic here in Muskegon I called to see if we could take Max there recommended Animal Emergency Hospital, because their office was all booked up. We were unsure taking our beloved Max there, because they didn't know us, or Max, and we didn't know them. We were so glad we went there even though the out come with our Max wasn't good. Unfortunately we had to make the hard, and very sad decision to put Max t... read more
First time pet owner and they made me feel like my pet was just any other animal. My pet was family. They made us take our dogs body home with us because we could not pay upfront the cost of bringing him in. They put him in a box and sent us on our way. Ive never heard of a bet hospital doing anything like this. And its very sad and definitely not heart felt.
Business response:
I am truly sorry to hear about your negative experience with us. I understand your frustrations and would love to discuss this matter in greater detail. Our number one goal is to offer exceptional care and service, so please know that I am taking this feedback seriously. I will be discussing your concerns with our team so that we can better handle situations like this in the future. Thank you.
When a family with small kids come in with their dead dog in their arms after being hit by a car and you tell them they have to take their dead dog home cause you can’t pay is ridiculous and hurtful. Where is the compassion. It’s all about the mighty dollar. Shame on your hospital and staff. No compassion.
Business response:
I am truly sorry to hear about your negative experience with us. I understand your frustrations and would love to discuss this matter in greater detail. Our number one goal is to offer exceptional care and service, so please know that I am taking this feedback seriously. I will be discussing your concerns with our team so that we can better handle situations like this in the future. Thank you.
If I could give this zero stars I would. I brought my dog here two years ago. He was undergoing heartworm treatment and suddenly became very lethargic. I suspected his body was reacting to the breakdown of the heart worms. When we arrived they assessed him and stated he was dehydrated and his BP was low. They then proceeded to do nothing for the next 5 hours until they were certain we had secured payment for his treatment. They should have started fluids and the typical heartworm reaction protocol which includes benadryl and... read more
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.4 star rating with 5,146 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.