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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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This place is a absolute joke! After waiting over 5 hours in the parking lot because bad communication from staff about my dog’s status you have to keep calling to find out what’s going on and $300 dollars later . Nothing was done on a deep laceration that the vet said my dog needed . This place is a disgrace. Anywhere else is better then this place!
Business response:
Thank you for reaching out regarding your recent visit with Athena. I am sorry the visit did not go as you expected. I hope the email I sent you helps to clarify what happened during your visit and that Athena is doing better. Please don't hesitate to reach out directly if you have any further questions. Thank you- Amanda, Medical Operations Assistant Manager
price gouging. 850.00 to put it about 5 stitches. that wont happen again.
Business response:
Hello, Thank you for reaching out regarding your and Gypsy's recent visit. I hope my email to you helped to clarify any concerns regarding your invoice total. If you do have any further questions, please don't hesitate to reach out directly. Thank you! Amanda- Medical Operations Assistant Manager
waited 10 hrs. never seen
I thought the staff communication was awful. I dropped my dog off at 10pm and she was not seen till 5:00 pm the next day. They discharged her and she was to get medicine at 7pm but no one called and finally we called at 7:30 pm to find out when we could pick her up. obviously she was late getting her medicine. There was no communication except when I called frequently to check on her. Don't think I will go back. The Doctor was very knowledgeable when I eventually spoke with her.
Business response:
Hello Joan- I sincerely hope sweet Bailey is on the mend. I've followed up with you directly through your email and I hope it sufficiently addresses any concerns you may have had. If you have any further questions/concerns, please don't hesitate to reach out! - Amanda, LVT (Medical Operations Assistant Manager)
RecommendedOur Cat Willy was in need of emergency care & you stepped up & saw him the same day on Saturday when no one else would!
i just payed $316.00 for a hamster not make it. i understand they are emergency but that's outrageous!
We, my dog and us, were treated poorly aside from the drop off, in which the staff were friendly and courteous and encouraging. We informed them of the problem and wrote it on the admission sheet. They were informed of a broken leg or hip. They assured us that he would have an x ray and pain med right away. After waiting about 2 hrs in the parking lot was told the doctor would be talking to us soon and that he had had pain medicine. A couple hours later, I went to the door and asked to speak to the Vet. They said no,he was d... read more
My kitten had a sore/small hole on his neck so I brought him in for what I expected to be a botfly. They charged me 99 dollars so they can give him pain relief medicine, so they could shave around the wound and wash it out. they said "nothing" was in it. Then charged me for more pain meds to bring home. So all together they charged me $392 to wash his wound and tell me nothing was in it. took him to a different vet a couple days later after it was cleary getting worse and they pulled larva from his neck. So I paid almost $40... read more
I took my cat to this hospital on Wednesday because she had issues walking and they told me she had a disease that was comparable in people like Vertigo. They sent me home with anti nausea medicine and Dramamine and said she would be better in 2 days. This visit cost me $800. The next day I took her to another Vet and within minutes upon examination they found she had a terrible wound in her front paw. So bad that the wound already had maggots in it and there was no way to save it or her without amputation. So I had to pay a... read more
Business response:
Diana, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We hope that you found our explanation and resolution acceptable, and we truly wish you and Maddie the best.
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.4 star rating with 4,975 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.