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Aqua Living Factory Outlets
- Hot Tub & Pool
- Houston, TX
About this business
Location details
14307 East Freeway, Houston, TX, 77015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Martin at Aqua Living had the exact hot tub I was searching for in stock when I called. So I was able to purchase it over the phone on a Saturday and 4 days later it was delivered and placed exactly where I wanted it! Great customer service and excellent prices!
Business response:
Joslyn, Thanks so much for the great review. You were so easy to work with and we look forward to helping you with hottubs for your other rental properties as well.
I absolutely love this place! We have purchased a hot tub and swim spa through Aqua Living with Marty our salesman and everytime it has been an awesome experience! I highly recommend these guys!
Business response:
Thanks so much for your loyalty! Also, thank you for the referrals. Call us anytime
I would send any friend or family member to Marty and his team, after the amazing experience we've had, from start, purchase, delivery, and set-up. Marty was patient and answer questions we had about different models, pricing, add-ons, and more. NEVER did I experience any high pressure sales and when we were ready to purchase (Black Friday Weekend) he even had a sales associate meet us to open the store on Sunday when they were closed. He was out of town on business but joined us via phone while we were in the store. We got ... read more
Business response:
Lisa Thank you for the review! If there was a place for us to review you as a customer, you would surely receive 5 stars! You were such a pleasure to work with. Let us know if you need us in the future!
I was sold a used hot tub when it was advertised as a brand new hot tub for $9,000. The hot tub came with nicks & scratches and with one side of the hot tub side not functional what so ever. I expressed my concern to them & instead of guiding me through a process i didnt cause they repeatedly asked me to take pictures of the hot tub and requested me to take better angles. If i was the cause of the hot tub being this way that would be one thing but the lack of urgency of this company to fix a problem that they caused is extre... read more
Business response:
Your spa was manufactured three weeks after your order was placed and shipped the following week. You are the first and only owner of the spa. If skirting panel was damaged during transit, it is practical to ask to see the full panel to order a replacement. We apologize for the frustration, but have a technician scheduled to resolve.
I was told 4-6 weeks when unordered it it’s been 12 weeks and it just went into production and now I have to wait another 8-10 business days before it gets shipped which takes another 8-10 business days.they were real helpful to take my money.I have called every 2 weeks for updates.it took 3 weeks to get parts to get it into production.You guys should say all this when selling your product.They lie to get your money and then drag their feet to get it to you.Had I know it would be 4 months to get a hot tub I would of went and... read more
Business response:
We apologize for the delay. Unfortunately, in this situation the components for your build were negatively impacted by the supply chain. It is never our intention to provide inaccurate information, but these situations can arise in manufacturing. As such, lead times are presented as estimates. The spa is currently in production; we are eager for you to receive and enjoy your spa!
We bought a spa from this place. Big mistake, piece of *****
Business response:
Unfortunately, we are unable to locate an order with your name, email, or zip code. Please contact customer service 423-349-2900, option 6, and we would be glad to review your concerns.
the $600 upgrade price and a week and a half later still haven't received my tub! I was told I would get the number to the delivery driver. Still waiting for that along with my tub. At this point, I've requested my money back which they charged me 25% of what I put down AFTER the delivery team reached out saying they do NOT do installation, although I ASKED if installation was included with the 500 delivery fee! Upon calling other companies, regarding this fact, I was informed this is something they'd never heard of! Steer c... read more
Business response:
Please reference the invoice and endorsed order confirmation agreement. You agreed to the cancellation terms. Directly referenced with the terms in your order verification is the backyard delivery link that advises: "Please note that our delivery agents are not licensed electricians and will not connect your spa for you, as insurance prohibits them from doing so. We highly recommend that you check the manual specific to your spa to confirm the necessary electrical requirements."
We bought and ordered a swim spa in 2022. It was delivered on2/25/22 it was completely damaged and not what we ordered. We were told if we didn’t accept this exact Spa we wouldn’t get the Chiller system. The ONLY reason we bought from this company, as we live in Az. It was wrong color side panels, missing features we had ordered. When it was delivered it was so unbelievably damaged. It completely looked used. We were told that it went through “bad weather” on delivery and everything that was wrong would replaced and fixed AS... read more
Business response:
Unfortunately, the narrative presented is not an accurate representation of well documented events. The unit has been in use for over 3 years. The skirting panel and vent issues were resolved in May of 2023. When scheduling the most recent case from fall of the same year, repeated attempts to coordinate a service time went unanswered. There was no contact for a year and a half as you enjoyed the unit, while completely ignoring the financial obligations you had knowingly entered in your contract. We are not infallible, but ar... read more
Aqua living is a horrible company. It would take me forever to state everything that has gone wrong . I have continually asked to speak to a supervisor but they seem to have no interest in speaking with me . As of today I’m still waiting for a hot tub cover that fits my hot tub . I urge you not to do business with this company
Business response:
The correct cover was shipped to your local store. The delivery team will contact you to coordinate delivery. Our apologies for the minor delay and we will have a supervisor reach out to you promptly!
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 4.8 star rating with 758 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.