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Aqua Living Factory Outlets
- Hot Tub & Pool
- Houston, TX
About this business
Location details
14307 East Freeway, Houston, TX, 77015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
We had our hot tub delivered and installed in October. Used it once. Came back to stay another week. After cleaning it and filling it back up. A union was broken from the heater. Called and had to drive an hour oneway to get the part. And install it myself. Then filled it up and no leaks. Turned on power immediately shut off gfi. Called electritan. They checked everything and it was the sanitizer that was causing the problem. So he left that disconnected so at least we could use it. Which we payed extra for. Called a Aqua li... read more
Business response:
The labor warranty for the Tranquility series is listed as 6 months. We understand and apologize for the frustration, but will continue to honor the warranty as written. If you have any questions or need assistance, do not hesitate to contact customer service at ************* ****** **
STAY CLEAR!! Alanna & Vinnie sweet & helpful until they made their sale with worthless promises & information. The whole process didn't work, delivery, crane, etc - 1 week notice. Refused to show how swimspa pool worked once filled & hooked up. Because pumps only 4HP, NOT 6 HP as told. Asked specifically before buying. Only 4HP, river to swim against is a joke. Kids can do it with air & diverted adjusted. Quality & workman ship horrible. Base split, screws & staples missing. Side walls bowed out. Even their repair person sai... read more
Business response:
We do want to advise that the website and spa diagrams align with our previous statements. These are 6bhp pumps as indicated by the informational labels on the pumps themselves. This matches what is presented concerning the model of pump on both our website and others. We did install the maximum available output for a 4 pump spa with the current GFCI recommendations. Even if larger pumps were provided, there is not a spa pack available from the components manufacturer that could carry the amperage load. It is not unreasonabl... read more
Aqua Living / LPI Inc. Costumer Service is horrible. After my new Kennedy Hot tub was delivered and hooked up to electric, the hot tub will not run. I have submitted several tickets. I'm so disgusted with the support. I can't believe they asked me to open the control panel and start unplugging things and to check all the fuses. Note: Big stickers Warning electrical shock. They stated that I would have to pay for a technician to come and fix the Hot tub, if it's a fuse, because it's not covered by the warranty. Thats a bunch ... read more
Business response:
We apologize for the frustration experienced. Case***** *** ** **** indicate that a service technician is being assigned.
Very frustrating customer service process. The ticket system is a joke, per all the frustrations in other reviews, you can see it’s not the customer that is the problem, it’s their process and poor quality of the hot tub that is the problem. I never leave bad reviews, but the quality of my hot tub and the frustration I have had trying to get things addressed has pushed me over the edge. We all understand you have a process to follow, but when all of your customers say the same thing about your process maybe it’s time to look... read more
Business response:
While we do apologize for the frustration, our service records indicate all issues were resolved during a service visit on 5/13/24. It is also important to realize that the total number of negative reviews and complaints are less than 1% of our customers and do not always reflect legitimate concerns. We are always striving to improve and provide the best experience possible.
Purchased my spa I believe may2023. I reported damage and non working parts just after delivery. Still today I have not had it fixed. My last 3-4 phone calls to the service manager and not one call back. Avoid them at all cost. I’m super *******
Business response:
Our apologies for the frustration. It appears we are in the process of scheduling the final work order for repair as a follow up from the 04/30/24 visit. A representative will be reaching out to you shortly.
This company is trash!!! From there used car sales mentality to there lack of care for the customer! we ordered a hot tub it took 2 & 1/2 weeks to get the hot tub ordered we are still missing parts and can't get a delivery date for those. Oh and they have our money. Do yourself a favor and don't waste your time with this joke of a company!
Business response:
Chris Thank you for the review. It allows us to improve our customer service for sure! I hope that you are happy with the resolution we provided and don't hesitate to call me personally for assistance!
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 4.8 star rating with 826 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open tomorrow at 10:00 a.m.