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Aqua Living Factory Outlets
- Hot Tub & Pool
- Houston, TX
About this business
If you live on the Gulf Coast of Texas and are looking for a spa, tanning bed, swing by Aqua Living’s outlet in Houston. Our flagship items include high quality swim spas at about half our competitors’ prices. If you are looking for a Houston hot tub store, we sell stunning high-end spas with full manufacturer warranties.
Location details
14307 East Freeway, Houston, TX, 77015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
After just a few years the materials are disenigrating. Reach out for help and got NOTHING. open a service request online and after a few weeks they simply closed it. Went to two different stores - Charlotte and Asheville- and got nowhere. They don't have anyone to service them. Very discouraging to have spent this money and and not get any help.
Had tranquility hot tub for 4 years and have had nothing but trouble with it. Even when it arrived it needed a new pump as it did not work on arrival. The sidewall cracked in the filter area and Aqua living has not/will not return any calls on this. This company does answer warranty calls, and the main tub wall has a crack in it that leaks is supposed to have 10-year warranty on spa walls, and they are not interested in hearing about it. Aqua Living does not follow their warranty as I have had to call on this hot tubs at lea... read more
I bought a hot tub from Aqua Living Factory Outlet in Spokane, Washington 4/6/24. It quit working less than 4 months later. The company's TUFF SPAS is one of several brands manufactured by LPIinc in Johnson City, Tennessee. After reading other reviews of their notoriously awful customer service, I assumed that I, too, would be given the brush-off, and I was right. Mike Jones, the local sales manager, did not respond to my email. I also contacted customer service. Supposedly there were 6 customers ahead of me, so I left my nu... read more
Title: Terrible Experience with LPI, Inc. "Aqua Living" – Avoid at All Costs! I recently had a horrendous experience with LPI, Inc. "Aqua Living," based out of Tennessee and their Orlando location. From the moment I was pushed into a sale under false pretenses, their customer service deteriorated rapidly. Once they had my money, they became unresponsive, rude, and completely unaccommodating. For eight months, I was passed around in circles without any resolution. They violated ADA laws by falsely assuring me that their produ... read more
Ordered a new tuff spa,was sent older discontinued model.top doesn't seal as advertised,screws in top have rusted causing discoloration to tub...Best part is tub is only 6 months old today any company will not warranty.. would definitely not waste time on this company or their warranty..save your money and buy elsewhere..these reviews are right,they don't stand behind products
STAY AWAY FROM THIS COMPANY! We purchased our hot tub in May 2022. To date we have probably had a working hot tub maybe 2-4 months total. Horrible customer service, I finally turned it over to the Attorney General's Office in Minnesota. Company's responses were nothing but lies and blame on us. Their authorized technician in my area is a joke, seldom responses to voice message or texts. Indicates he will be out to do the necessary work and then never shows up nor does he call or text that he isn't coming. Last fall, he said ... read more
We had our hot tub delivered and installed in October. Used it once. Came back to stay another week. After cleaning it and filling it back up. A union was broken from the heater. Called and had to drive an hour oneway to get the part. And install it myself. Then filled it up and no leaks. Turned on power immediately shut off gfi. Called electritan. They checked everything and it was the sanitizer that was causing the problem. So he left that disconnected so at least we could use it. Which we payed extra for. Called a Aqua li... read more
STAY CLEAR!! Alanna & Vinnie sweet & helpful until they made their sale with worthless promises & information. The whole process didn't work, delivery, crane, etc - 1 week notice. Refused to show how swimspa pool worked once filled & hooked up. Because pumps only 4HP, NOT 6 HP as told. Asked specifically before buying. Only 4HP, river to swim against is a joke. Kids can do it with air & diverted adjusted. Quality & workman ship horrible. Base split, screws & staples missing. Side walls bowed out. Even their repair person sai... read more
Aqua Living / LPI Inc. Costumer Service is horrible. After my new Kennedy Hot tub was delivered and hooked up to electric, the hot tub will not run. I have submitted several tickets. I'm so disgusted with the support. I can't believe they asked me to open the control panel and start unplugging things and to check all the fuses. Note: Big stickers Warning electrical shock. They stated that I would have to pay for a technician to come and fix the Hot tub, if it's a fuse, because it's not covered by the warranty. Thats a bunch ... read more
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 4.8 star rating with 773 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 5:00 p.m.