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Aqua Living Factory Outlets
- Hot Tub & Pool
- Houston, TX
About this business
Location details
14307 East Freeway, Houston, TX, 77015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Got my tub delivered in May and it was damaged, then it was leaking water, they sent someone to fix the leak and now there’s an electrical issue, still can’t use my spa
Business response:
The spa pack and complimentary filters are scheduled to arrive today, 6/4/25, per FedEx tracking* ************. A service date will be scheduled upon receipt. We apologize for the frustration and are eager to resolve, so that you can enjoy your purchase!
Was told shipment of tub 10-14 days. It has been 23 days and no hot tub, no e-mail and no phone call, on eta. Was told tub was in stock by corp. sale rep, when I purchased the tub. Local sales rep has canceled his phone number. If this is real business it is not a good business.
Business response:
We apologize for the delay in receiving your unit. The spa is shipping FTL and as such, there needs to be a certain amount of product shipping to the local store/shipping lane. We are eager for you to receive and enjoy your spa! An update will be forthcoming. Thank you for your patience.
After just a few years the materials are disenigrating. Reach out for help and got NOTHING. open a service request online and after a few weeks they simply closed it. Went to two different stores - Charlotte and Asheville- and got nowhere. They don't have anyone to service them. Very discouraging to have spent this money and and not get any help.
Business response:
The most recent sales order we were able to locate is from 2019. We do not have any online requests associated with the email you provided, but we do see where there was a case in 2023; the unit was out of labor warranty and we provided a list of local technicians. We are more than happy to honor the warranty as written, but will also offer any assistance we can. Please call customer service at 423-349-2900, option 6.
Had tranquility hot tub for 4 years and have had nothing but trouble with it. Even when it arrived it needed a new pump as it did not work on arrival. The sidewall cracked in the filter area and Aqua living has not/will not return any calls on this. This company does answer warranty calls, and the main tub wall has a crack in it that leaks is supposed to have 10-year warranty on spa walls, and they are not interested in hearing about it. Aqua Living does not follow their warranty as I have had to call on this hot tubs at lea... read more
Business response:
The spa was purchased in 2018. The warranty that was provided at time of purchase included 6 months of labor warranty and 5 years on shell and frame. The last documented contact we have on record is in May 2020. Please contact customer service at 423-349-2900, option 6, with any warranty questions.
I bought a hot tub from Aqua Living Factory Outlet in Spokane, Washington 4/6/24. It quit working less than 4 months later. The company's TUFF SPAS is one of several brands manufactured by LPIinc in Johnson City, Tennessee. After reading other reviews of their notoriously awful customer service, I assumed that I, too, would be given the brush-off, and I was right. Mike Jones, the local sales manager, did not respond to my email. I also contacted customer service. Supposedly there were 6 customers ahead of me, so I left my nu... read more
Business response:
When troubleshooting a problem, there is a process that should be followed every time. If it is reported as electrical, the wiring would be the starting point. The model was in stock at the factory. This would require it to be shipped from TN to WA and then delivery scheduled. The warranty, topside control, and cover are all viewable in store and online - prior to purchase. We would be glad to assist with any questions you have and will have a representative reach out to provide additional information.
Title: Terrible Experience with LPI, Inc. "Aqua Living" – Avoid at All Costs! I recently had a horrendous experience with LPI, Inc. "Aqua Living," based out of Tennessee and their Orlando location. From the moment I was pushed into a sale under false pretenses, their customer service deteriorated rapidly. Once they had my money, they became unresponsive, rude, and completely unaccommodating. For eight months, I was passed around in circles without any resolution. They violated ADA laws by falsely assuring me that their produ... read more
Ordered a new tuff spa,was sent older discontinued model.top doesn't seal as advertised,screws in top have rusted causing discoloration to tub...Best part is tub is only 6 months old today any company will not warranty.. would definitely not waste time on this company or their warranty..save your money and buy elsewhere..these reviews are right,they don't stand behind products
Business response:
The spa you purchased was nearly half off during an inventory reduction sale and our records indicate it was delivered 11/18/2023. The specific top warranty does advise: "Rubber seals, shocks, and hardware are warranted against defects in material and workmanship for six (6) months from the original date of purchase." We offered a solution that was declined. Please contact us if we can be of assistance in answering any further questions or honoring the written warranty.
STAY AWAY FROM THIS COMPANY! We purchased our hot tub in May 2022. To date we have probably had a working hot tub maybe 2-4 months total. Horrible customer service, I finally turned it over to the Attorney General's Office in Minnesota. Company's responses were nothing but lies and blame on us. Their authorized technician in my area is a joke, seldom responses to voice message or texts. Indicates he will be out to do the necessary work and then never shows up nor does he call or text that he isn't coming. Last fall, he said ... read more
Business response:
We are sorry to hear that the third party technician you have elected to use in your area is not satisfactory. You are of course able to advise them directly or select a different service provider. Our records indicate that the correct skirting panel arrived on 06/15/2024 per FedEx tracking: ************. Please let us know if we can be of further assistance!
We had our hot tub delivered and installed in October. Used it once. Came back to stay another week. After cleaning it and filling it back up. A union was broken from the heater. Called and had to drive an hour oneway to get the part. And install it myself. Then filled it up and no leaks. Turned on power immediately shut off gfi. Called electritan. They checked everything and it was the sanitizer that was causing the problem. So he left that disconnected so at least we could use it. Which we payed extra for. Called a Aqua li... read more
Business response:
The labor warranty for the Tranquility series is listed as 6 months. We understand and apologize for the frustration, but will continue to honor the warranty as written. If you have any questions or need assistance, do not hesitate to contact customer service at ************* ****** **
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 4.8 star rating with 759 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 6:00 p.m.