Arbor Pediatrics - Union Hills

Jessica D. 

on Yelp

13 years ago

Really like this place! They know how to relate to kids. Always calling my daughter 'Princess' and speaking to her on her level. Like any dr's office, they can get behind from time-to-time so having the play area in the waiting room is really nice. The rooms themselves could probably use some updating but they are kid-friendly designs on the walls. We've recently worked with Jennifer Valentine and she was amazing! 

Jodi J. 

on Yelp

14 years ago

I have been taking my son here for 7 years now. The entire staff is always attentive, they typically have appointments available when you call and your child is sick and their physicals have always been very thorough. I love they have two sides to the their office - sick door and healthy door. They also have Saturday hours at their other location, so that is useful if you need them. They do a lot of newborn/new parent education. The doctors and staff are always friendly, they truly do like what they do and they do a gre... read more

Amy C. 

on Yelp

14 years ago

Love this place. We've been taking our boy here for about 9 months now (since he was born.) They didn't offer services to the hospital I was at (but that should have changed by now.) We tried a majority of the doctors there and settled on Dr Gutman. She's amazing with our boy and very down to earth. The staff here are always friendly and helpful. 

Cindy W. 

on Yelp

2 years ago

This location does not care about its employees at all. They allow parents to speak rudely & put down employees. They allow parents to out right lie about employees even though there are witnesses. They fire employees to make customers happy. They are only concerned about keeping customers & making money. I wouldn't want a company like this to see my children. 

Shannon N. 

on Yelp

2 years ago

I don't know why I continue to go to this practice. Both offices have horrible billing ethics. My daughter is seen by a specialist since birth for her genetic disorder. Every time I take her in for her preventive visit with vaccines which should be no cost I get a "sick visit" code added and sent a bill. The first time I was told it was because it took more of the drs time to inform her of her genetic disorder. So since then I never bring it up. Well a month ago she went in for her vaccines and visit and here we are again w... read more

Cheri S. 

on Yelp

3 years ago

Appalling!! I set an appointment on Monday and took my daughter on Tuesday for an immediate issue. When I arrived I provided the new insurance information effective for Jan 2023. The front office ladies informed me they needed two days to verify insurance I would have to pay for the entire visit...PLUS the well exam. I am a benefits administrator and I know insurance can be verified quickly via the carrier site or over the phone. They refused to verify the insurance and the only way to have the doctor see my daughter ( who h... read more

Mrs G. 

on Yelp

5 years ago

Sadly I interrupted the conversation between the girls at the front desk. They were unhelpful to my question and seemed annoyed I was there with my child. Must have said something to the nurse as he also seemed annoyed from the get go. I was trying to help my child relax and take a deep breath for the shot but he wouldn't give time and just stuck her. Won't be back. 

Candi D. 

on Yelp

6 years ago

my son was a patient there since he was born and he's now a teenager...my son has been chronically sick for the last 4 years but their doctors just kept telling us that he was building his immunity and refused to conduct any further testing... also i initially had a main carrier insurance and secondary during that time but when i lost my job and only had the secondary, they made me a cash patient...even after coordinating the benefits with the secondary insurance and getting their bills paid, they still insisted on me paying... read more

Hannah D. 

on Yelp

6 years ago

They need to update their MA's/ "operators". Waiting on hold for a MINIMUM of 10 minutes (up to 15) just to schedule an appointment is insane. I made 4 different calls, at various times of the day. I was finally able to make an appointment, and THAT call took 4 minutes. Come on. If you want patients, you've GOT to have better customer service.