Arbor Pediatrics - Union Hills

Marie D. 

on Yelp

7 years ago

I have been so disappointed with this office lately. We have been coming here for the past 10 years, and the doctors have been great, but unfortunately that was before we started needing a bit more than wellness visits and care for the random virus. I have now been going back and forth between this office and a specialist for over 2 weeks just to get a therapy approved by our insurance. First, Phoenix Pediatrics had to send a prescription to the specialist, and they coded the wrong diagnosis on the prescription, which result... read more

Rosemarie J. 

on Yelp

7 years ago

My son is a 19-year-old critical care patient at Phoenix Pediatrics (Desert Ridge) and has had the same physician since he was two years old. He has a congenital heart defect, a seizure disorder, and level III nonverbal autism. Hence, my son spends more time at Phoenix Children's than most of their patients combined. We see two specialists there, and we had multiple hospitalizations last year. All we needed from his primary care physician was a referral for a foot x-ray because he's been limping sporadically, and when I cal... read more

June G. 

on Yelp

7 years ago

This place needs to find different billing people!!! They tried charging me twice for the same visit. I paid my bill then 2 months later I get another bill for the same visit!! I would not recommend this place! I paid again and 6 months later they did it again. Another bill for the same visit! My insurance even got involved and said not to pay anymore because they just changed the code to get more money which you cannot do. 

Courtney W. 

on Yelp

7 years ago

I am actually sad because I loved the PA Nick there and what happened today I will never return. I had a well check for my 3 year old and mentioned a anxiety/fear she developed while making the appt to discuss this with the pediatrician and when I arrived at the appt they told me it's considered a sick visit......apparently they can charge for that according to my insurance but how they (the manager Julene Kurv Kurr??? The lady at the front desk had bad hand writing) told the front desk lady if I were to talk about anything ... read more

Azemina F. 

on Yelp

7 years ago

Received a letter in the mail stating they will no longer see my kids for the following reason: "YOUR EXPECTATIONS EXCEED WHAT WE ARE REASONABLY ABLE TO PROVIDE". Yes, my expectation was to be billed ACCURATELY and in a TIMELY fashion. My expectation was for my child not to be denied a SICK visit over a false balance owed FROM 2016. My expectation was to receive a return phone call from BELMA after going over in detail NUMEROUS billing errors. My expectation was to receive a return phone call from SUSAN who denied my child b... read more

S R. 

on Yelp

7 years ago

The staff does not return phone calls or voice messages. Their rude and unprofessional, and the level of care is inadequate. 

Kristy M. 

on Yelp

8 years ago

I would highly suggest not taking your child here. The front office staff and providers are great, however the manager is extremely unhelpful and unwilling to work with people even in emergency situations. I have also signed several releases that are no where to be found in my child's chart. I have taken all 4 of my kids here almost since birth and will now be looking for a new office due to the office manager and her lack of empathy for the patients and families at that office. 

Krystal B. 

on Yelp

8 years ago

The Doctors in this office have always been great with my kids however the billing department and front desk need to get it together and get in sync!! I have been repeatedly billed incorrectly and the last time I called to "pay out of pocket" for My kids immunizations because my new insurance policy did not cover any visits for the first 6 months, I was told $160. Got to the office and got them, was then charged $220 for the shots and told I was not "paying out of pocket" I was just "underinsured" when i called the office to... read more

Vanessa W. 

on Yelp

8 years ago

Dr. and his P.A. gave my ex husband (on phone) and me (in person) 2 completely conflicting opinions. When I asked them to acknowledge that the PA issued me a differing opinion the office manager actually told me "I don't know what you think you heard " and tried to tell me I was lying. I had a witness with me at the appointment. The office mgr. didn't realize that. I also recorded a phone call in which the dr. admitted that he did not examine my child, nor had he even spoken to the PA regarding the exam and her conclusion b... read more