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Arbor Terrace Norwood
- Retirement Homes
- Norwood, NJ
About this business
Arbor Terrace Norwood offers luxury assisted living and memory care in Norwood, New Jersey. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
Location details
545 Tappan Rd, Norwood, NJ, 07648, United States
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We checked into so many places and here was where we decided would be the best place for our Dad to thrive. We worked with [name removed] and she made us feel so comfortable and was able to answer all our questions and put our mind at ease. We knew this was a big move but felt like we were in good hands. The comfy cozy feeling of this place was our first impression. All family had agreed on this place. Unfortunately our Dad passed unexpectedly while we were finalizing the paperwork but rest assured this was going to be the p... read more
Business response:
Thank you for sharing your experience with us. We are truly honored that you and your family chose Arbor Terrace as the place where your dad would have thrived. It means a great deal to hear that you felt comfortable and reassured by the support and care you received during such an important decision. We extend our deepest condolences for your loss and are here for your family if you ever need us. Thank you for trusting us with your dad’s care and for your kind words.
One standout aspect of our experience has been the staff. They are compassionate, attentive, and genuinely seem to care about the well-being of the residents. A special mention goes to [name removed] at the front desk, who has been incredibly welcoming and helpful. Her friendly demeanor makes a significant difference in the overall experience. We would also like to express our gratitude to [name removed] from the office. She played a crucial role in making the transition from my mother-in-law's private home to the facility s... read more
Business response:
Thank you for sharing your experience! We’re so pleased to hear that our dedicated team made your mother-in-law’s transition smooth and stress-free. Providing compassionate and attentive care is our top priority, and it’s wonderful to know that our staff has made a meaningful impact. Your recommendation means the world to us, and we’re grateful to have your family as part of our community!
It is effectively " custodial" care. Basically my mom is cared for, but the thin staffing, low pay and nature of the work mean that details are often missed
Business response:
Thank you for your feedback. We take concerns like this seriously and strive to provide the highest level of care for all our residents. We would appreciate the opportunity to discuss your experience further. Please reach out to our Vice President of Operations, Sandy Uphold, at (732) 239-4008 so we can address your concerns directly.
Arbor Terrace in Norwood has been a great find for Memory Care for my elderly mother. The staff is caring, attentive and experienced. I feel that she is cared for and her needs are communicated with me in a timely manner.
Business response:
Thank you for sharing your experience with Arbor Terrace Norwood! We’re so pleased to hear that you’ve found comfort in the care, attentiveness, and expertise of our Memory Care team. Keeping families informed and ensuring the well-being of our residents is at the heart of what we do. Your kind words mean so much to us, and we’re honored to support your mother’s care.
While looking into facilities for our loved one, Arbor Terrace just seemed to be the best fit - and it has been! My aunt is very happy there. They do seem to have a lot of staff turnover happening.
Business response:
Thank you for sharing your positive experience with Arbor Terrace Norwood. We're delighted to hear that your aunt is very happy with her new home. We acknowledge your concern about staff turnover and are continuously working to improve stability within our team. Your feedback is important to us, and we're committed to ensuring the best care and environment for all our residents. Thank you for choosing Arbor Terrace Norwood!
It was a wonderful place for our family member. She was peaceful there and taken care of. We knew when we couldn't be with her, all her needs were met and she was looked after by people whom cared about her and us. (She passed away in Sept, so my feedback on her time there will be less helpful as time goes on.)
Business response:
We're deeply touched by your words and glad to hear that Arbor Terrace Norwood was a place of peace and care for your family member. It's our highest priority to ensure that every resident feels cared for and supported, especially when family members can't be present. While we're saddened by your loss, knowing she spent her time here surrounded by caring staff brings us comfort. Your feedback remains invaluable, helping us continue to provide compassionate care and support to all our residents and their families. Thank you f... read more
The staff is well meaningful and kind, but sometimes there is a lack of diligence, in terms of coordination of details and services.
Business response:
Thank you for sharing your feedback about our staff and your experience. We're glad to hear that you find our team kind and well-meaning. We understand the importance of diligence and coordination in providing the best care and service for our residents. To address your concerns and improve your experience, we encourage you to reach out to our Executive Director, Mackenzie Arias, at 908-760-0599.
We toured Arbor Terrace Norwood when searching for a Memory Care facility for our loved one. It was a really nice facility. The staff was also very nice. However, we didn't feel like the Memory Care unit was a big enough area for our loved one.
Business response:
Thank you for taking the time to leave a review for us at Arbor Terrace Norwood. Feel free to reach out if there is anything else we can do for you. Thanks again for taking the time to leave us this information about your experience. Take care!
Our family had an in person tour with Arbor Terrace Norwood and overall we thought the tour experience as well as the community we excellent!
Business response:
Alisa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Arbor Terrace Norwood. Until the next time we meet, take care!
Frequently asked questions about Arbor Terrace Norwood
How is Arbor Terrace Norwood rated?
Arbor Terrace Norwood has a 4.8 star rating with 79 reviews.
When is Arbor Terrace Norwood open?
Arbor Terrace Norwood is open now. It is open 24/7.