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Arbor Terrace Norwood
- Retirement Homes
- Norwood, NJ
About this business
Arbor Terrace Norwood offers luxury assisted living and memory care in Norwood, New Jersey. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
Location details
545 Tappan Rd, Norwood, NJ, 07648, United States
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Overall the experience at Arbor Terrace Norwood has been positive. There were a few hiccups in the beginning with laundry and cable issues, but it was resolved in a timely manner.
Business response:
Pat, we are very happy we could provide you with a positive experience! If there's anything further we can do for you, please let us know. We are happy to help!
I would recommend them, but you need to stay involved with the staff to make sure everything is going as expected. If they say they will do something , you need to follow up to make sure it was done.
Business response:
Thank you for taking the time to leave us this review of Arbor Terrace Norwood. We are disappointed to hear about your experience with us and our Executive Director, Liz Andropoli, would like to speak with you further about it. Please contact her at your earliest convenience at 201-768-0208.
Our family had an in person tour with Arbor Terrace Norwood, and the tour experience was nice but we just did not really like the community as much so we just knew at the end of the day it was not going to be the place for our loved one.
Business response:
Hi Michael, thank you for taking the time to leave a review for us at Arbor Terrace Norwood. If you have any further questions, please don't hesitate to reach out!
I had a tour last week with there Sales Director [name removed] and it was very informative. He actually took the time to learn about me and my situation as well as then hearing & learning about my dad. It was refreshing to have someone care and ask questions, rather than try to sell me something like a few other places that I regrettably went to the week before. I am gathering all the additional information on my fathers finances but [name removed] gave me some great suggestions and options on how to make the transition aff... read more
The best thing I did was find Atria, now Arbor Terrace in Norwood. I placed my 87 year old father there in Nov 2019. He loved it.! Took him a short time to get used to it, but he did. He made many friends with the residents. He made friends with all the staff. They all loved him. I was so happy the first time I heard my Father call Arbor, “Home”. It indicated to me that they did a very good job making him feel comfortable enough to think of it as his “Home”. Arbor in Norwood is beautifully decorated. You would think you were... read more
My husband is a resident here. The place has growing pains but the executive director is top notch and addresses all concerns immediately. The medical staff is mostly very professional and does wonderful job. So does the girls who shower and dress my husband. The place is immaculate and the girls at the front desk when you enter are great.
It was very comfortable, and a wonderful experience for my loved one. I would recommend it. The staff was friendly, and that was most important to us. It was Covid times, but there were still plenty of activities.
Atria Norwood has been wonderful, it has been such a good experience so far. The staff members are excellent, and the give excellent care services. They are all very friendly and very accommodating. They communicate with our family all the time, especially during covid they were constantly sending us emails, texts with pictures of our loved one. They also would call us immediately if something came up.
My mother has been at the facility for almost five months. One of the most important aspects for my mother was the food. When she first arrived, she was not happy with the portions (for a small lady she has an enormous appetite) and the type of food being served. The chef spent time with my mom to understand her needs and wants and now she is happy with her meals. She was also not happy with the location of her apartment and they were very helpful in finding her another apartment and relocating her. She seems very happy and ... read more
Frequently asked questions about Arbor Terrace Norwood
How is Arbor Terrace Norwood rated?
Arbor Terrace Norwood has a 4.9 star rating with 81 reviews.
When is Arbor Terrace Norwood open?
Arbor Terrace Norwood is open now. It is open 24/7.