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Arbor Terrace Norwood
- Retirement Homes
- Norwood, NJ
About this business
Location details
545 Tappan Rd, Norwood, NJ, 07648, United States
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The staff is well meaningful and kind, but sometimes there is a lack of diligence, in terms of coordination of details and services.
Business response:
Thank you for sharing your feedback about our staff and your experience. We're glad to hear that you find our team kind and well-meaning. We understand the importance of diligence and coordination in providing the best care and service for our residents. To address your concerns and improve your experience, we encourage you to reach out to our Executive Director, Mackenzie Arias, at 908-760-0599.
We toured Arbor Terrace Norwood when searching for a Memory Care facility for our loved one. It was a really nice facility. The staff was also very nice. However, we didn't feel like the Memory Care unit was a big enough area for our loved one.
Business response:
Thank you for taking the time to leave a review for us at Arbor Terrace Norwood. Feel free to reach out if there is anything else we can do for you. Thanks again for taking the time to leave us this information about your experience. Take care!
Our family had an in person tour with Arbor Terrace Norwood and overall we thought the tour experience as well as the community we excellent!
Business response:
Alisa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Arbor Terrace Norwood. Until the next time we meet, take care!
Overall the experience at Arbor Terrace Norwood has been positive. There were a few hiccups in the beginning with laundry and cable issues, but it was resolved in a timely manner.
Business response:
Pat, we are very happy we could provide you with a positive experience! If there's anything further we can do for you, please let us know. We are happy to help!
I would recommend them, but you need to stay involved with the staff to make sure everything is going as expected. If they say they will do something , you need to follow up to make sure it was done.
Business response:
Thank you for taking the time to leave us this review of Arbor Terrace Norwood. We are disappointed to hear about your experience with us and our Executive Director, Liz Andropoli, would like to speak with you further about it. Please contact her at your earliest convenience at 201-768-0208.
Our family had an in person tour with Arbor Terrace Norwood, and the tour experience was nice but we just did not really like the community as much so we just knew at the end of the day it was not going to be the place for our loved one.
Business response:
Hi Michael, thank you for taking the time to leave a review for us at Arbor Terrace Norwood. If you have any further questions, please don't hesitate to reach out!
I had a tour last week with there Sales Director [name removed] and it was very informative. He actually took the time to learn about me and my situation as well as then hearing & learning about my dad. It was refreshing to have someone care and ask questions, rather than try to sell me something like a few other places that I regrettably went to the week before. I am gathering all the additional information on my fathers finances but [name removed] gave me some great suggestions and options on how to make the transition aff... read more
The best thing I did was find Atria, now Arbor Terrace in Norwood. I placed my 87 year old father there in Nov 2019. He loved it.! Took him a short time to get used to it, but he did. He made many friends with the residents. He made friends with all the staff. They all loved him. I was so happy the first time I heard my Father call Arbor, “Home”. It indicated to me that they did a very good job making him feel comfortable enough to think of it as his “Home”. Arbor in Norwood is beautifully decorated. You would think you were... read more
My husband is a resident here. The place has growing pains but the executive director is top notch and addresses all concerns immediately. The medical staff is mostly very professional and does wonderful job. So does the girls who shower and dress my husband. The place is immaculate and the girls at the front desk when you enter are great.
Frequently asked questions about Arbor Terrace Norwood
How is Arbor Terrace Norwood rated?
Arbor Terrace Norwood has a 4.7 star rating with 109 reviews.
When is Arbor Terrace Norwood open?
Arbor Terrace Norwood is open now. It is open 24/7.