This profile has been claimed by the business owner or representative.
Arbor Terrace Senior Living
About this business
Arbor Terrace Senior Living offers a fresh approach to assisted living and memory care in Lanham. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life. At Arbor Terrace, modern conveniences are wrapped in a home-like setting where our staff truly cares for each and every resident.
The staff all need to be trained as far as medical emergencies. The room is a decent size my dad says the meals are decent.
Business response:
Thank you for sharing your feedback. We’re glad to hear your dad is comfortable with his room and enjoying the meals. We take concerns about emergency preparedness very seriously and would like the opportunity to learn more about your experience. Please contact our Executive Director, Louise Griffin, at 301-486-1590 so we can address your concerns directly and ensure your dad receives the highest quality care.
They are friendly and knowledgeable. Someone should be available at all times to let visitors out of the building after hours.
Business response:
Thank you for your feedback and kind words about our team’s friendliness and knowledge. We also appreciate your suggestion regarding visitor access after hours. Ensuring convenience and security for all our guests and residents is important to us, and your input helps us continue to improve. Please don’t hesitate to reach out if you have any additional thoughts or questions!
I would say it was very good when mom was there, hopefully it hasn't changed. We picked because of the location.
What we like the most about Arbor Terrace Senior Living is the cleanliness and friendly staff. Based on the experience we have had, we would recommend this community to other families.
They care about their residents and provide a wide variety of activities. No place is perfect but if there is an issue they listen. I would recommend.
The staff were exceptional and very friendly. I developed a wonderful personal relationship with everyone that remains after my auntie moved to Louisiana. She passed away last year. I will always cherish the memories at Arbor Terrace.
The staff is warm, welcoming, respectful, and helpful. The caregivers are kind and patient, for the most part, especially given some of the challenges they sometimes gave caring for clients in memory care
Arbor Terrace Senior Living is just too expensive for us. They need to hire more help, if possible.
Business response:
Thank you for sharing your feedback. We understand your concerns about the cost and staffing levels. We strive to provide the best care and support for our residents. Please reach out to our Executive Director, Louise Griffin, at (301)-486-1590 to discuss your concerns further and explore potential solutions.
Most of the staff are amazing, however turnover rate is high. They cannot seem to keep anyone employed. The run for the average employee is somewhere between 6 to 8 months. The dining room is not well stabbed. Therefore the residents have to wait very long before they serve their meals anywhere from 30 to 45 minutes after their seated. The rent is extremely high for the services that are provided, the family is still responsible for quite a bit of extra assistance to keep their loved ones happy. You may still end up washing ... read more
Business response:
We truly value the feedback on your experience with us, especially recognizing the dedication of our staff and the enrichment brought by our visiting musicians. We acknowledge the concerns regarding staff turnover, dining service timing, and the aspects of our service and care provisions. These are critical areas for us to ensure we meet the expectations and needs of our residents and their families fully. We are committed to continual improvement and would greatly appreciate the opportunity to discuss your observations in m... read more
Frequently asked questions about Arbor Terrace Senior Living
How is Arbor Terrace Senior Living rated?
Arbor Terrace Senior Living has a 4.5 star rating with 152 reviews.
When is Arbor Terrace Senior Living open?
Arbor Terrace Senior Living is open now. It is open 24/7.