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Arbor Terrace Senior Living
About this business
I needed to find a place for my mom in a short period of time and you made that possible by give me several places to visit and setting up the appointment
Business response:
Thank you for sharing your experience—and for letting us help coordinate tours quickly when time mattered most. We’re glad the scheduling support was helpful, and we want to make sure every part of the process feels just as seamless. If there’s anything we could have done to turn your 3 stars into 5, we’d truly value your input. Please contact our Resident Care Director, Bertha Nkuo, at 301-486-1590, so we can learn more and continue improving.
When I came with my son 5 years ago, I was thoroughly impressed with the size of rooms, the cleanliness, and I was invited to join in the activities in the patio. The older members were so welcoming and friendly. I wanted in! During my tour, I saw the Dining Hall, the menu, the 2nd floor Theater, the Medical Office, and listened to washers & driers, as well as folks getting their hair done by the hair dresser. Where I had been was a 13 bed facility in Silver Spring, but it did not compare with the size and activities.
Business response:
Thank you for sharing your experience and impressions from your visit. We’re so glad to hear that the spacious apartments, cleanliness, and variety of amenities stood out to you, and that you felt warmly welcomed by both residents and staff. It’s wonderful to know that the dining, activities, theater, salon, and other community features made such a positive impression compared to your previous experience. Creating a vibrant, inviting environment where residents can truly feel at home is what we strive for every day.
Arbor Terrace has an amazing administrative staff and great facilities. The nursing staff is a little short-staffed resulting in slower care but the quality of care is great. Food options are great which was a huge plus for my mom. For the price, arbor terrace provides mom with exactly what she needs.
Business response:
Thank you for your thoughtful review. We’re so glad to hear that our administrative team, quality of care, and dining options have made a positive difference for your mom. Your feedback about staffing is important, and we’re continually working to ensure timely support while maintaining the high standard of care you’ve experienced. It’s wonderful to know that Arbor Terrace is providing exactly what your mom needs, and we appreciate your trust in us.
What we like the most about the community is the Caring, friendly staff. Yes, I would refer to others
Business response:
Thank you so much for your kind words! We’re thrilled to hear that our caring, friendly staff have made a positive impression—it means the world to us. We truly appreciate your referral and support!
Be present. Work with the staff and communication your family members needs/requirements. Know your family members abilities and health needs, likes and dislikes.
Business response:
Thank you for your thoughtful review and recommendation. We appreciate your insight and completely agree—staying engaged and communicating openly is key to ensuring the best possible experience. To that end, we encourage you to contact our Executive Director, Louise Griffin, at 301-486-1590 to discuss your feedback further. We're always here to listen and partner with families to provide personalized, compassionate care.
Arbor Terrace has been amazing and was the perfect place for mom. From the red carpet on her first day - to the everyday dedication and care for mom. The nurses and all the staff are professional and provide family like care to each individual - specifically the Memory Care Unit - outstanding Service !!! It was a blessing that I found this place. I would highly recommend it to family and friends.
Business response:
Thank you so much for your kind words and recommendation—it's truly an honor to have been part of your mom’s journey. We're thrilled to hear that the warm welcome and ongoing care from our Memory Care team made such a positive impact. Providing professional, compassionate, family-like care is at the heart of what we do, and we’re grateful for your trust.
Improve on communication with the medical staff. Overall I do like the way the staff works as a team and tries to work with the residents to make sure they get involved. It's still a work in progress for me
Business response:
Thank you for your honest feedback. We're so glad to hear that you appreciate our team's dedication to resident engagement and collaboration. We also value your note about improving communication with our medical staff—your input is important, and we’re committed to continuing to grow and enhance your experience. Please don’t hesitate to reach out to us directly if there's anything we can do to support you further as we move forward together.
The staff all need to be trained as far as medical emergencies. The room is a decent size my dad says the meals are decent.
Business response:
Thank you for sharing your feedback. We’re glad to hear your dad is comfortable with his room and enjoying the meals. We take concerns about emergency preparedness very seriously and would like the opportunity to learn more about your experience. Please contact our Executive Director, Louise Griffin, at 301-486-1590 so we can address your concerns directly and ensure your dad receives the highest quality care.
They are friendly and knowledgeable. Someone should be available at all times to let visitors out of the building after hours.
Business response:
Thank you for your feedback and kind words about our team’s friendliness and knowledge. We also appreciate your suggestion regarding visitor access after hours. Ensuring convenience and security for all our guests and residents is important to us, and your input helps us continue to improve. Please don’t hesitate to reach out if you have any additional thoughts or questions!
Frequently asked questions about Arbor Terrace Senior Living
How is Arbor Terrace Senior Living rated?
Arbor Terrace Senior Living has a 3.7 star rating with 245 reviews.
When is Arbor Terrace Senior Living open?
Arbor Terrace Senior Living is open now. It is open 24/7.