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Arbor Terrace Senior Living
About this business
I would say it was very good when mom was there, hopefully it hasn't changed. We picked because of the location.
What we like the most about Arbor Terrace Senior Living is the cleanliness and friendly staff. Based on the experience we have had, we would recommend this community to other families.
They care about their residents and provide a wide variety of activities. No place is perfect but if there is an issue they listen. I would recommend.
The staff were exceptional and very friendly. I developed a wonderful personal relationship with everyone that remains after my auntie moved to Louisiana. She passed away last year. I will always cherish the memories at Arbor Terrace.
The staff is warm, welcoming, respectful, and helpful. The caregivers are kind and patient, for the most part, especially given some of the challenges they sometimes gave caring for clients in memory care
Arbor Terrace Senior Living is just too expensive for us. They need to hire more help, if possible.
Business response:
Thank you for sharing your feedback. We understand your concerns about the cost and staffing levels. We strive to provide the best care and support for our residents. Please reach out to our Executive Director, Louise Griffin, at (301)-486-1590 to discuss your concerns further and explore potential solutions.
Most of the staff are amazing, however turnover rate is high. They cannot seem to keep anyone employed. The run for the average employee is somewhere between 6 to 8 months. The dining room is not well stabbed. Therefore the residents have to wait very long before they serve their meals anywhere from 30 to 45 minutes after their seated. The rent is extremely high for the services that are provided, the family is still responsible for quite a bit of extra assistance to keep their loved ones happy. You may still end up washing ... read more
Business response:
We truly value the feedback on your experience with us, especially recognizing the dedication of our staff and the enrichment brought by our visiting musicians. We acknowledge the concerns regarding staff turnover, dining service timing, and the aspects of our service and care provisions. These are critical areas for us to ensure we meet the expectations and needs of our residents and their families fully. We are committed to continual improvement and would greatly appreciate the opportunity to discuss your observations in m... read more
Once upon a time, in the vibrant community of Arbor Terrace in Lanham, Maryland, there was a dedicated and passionate Director for Engagement named [name removed]. [name removed] was not just a wonderful leader but also a genuinely caring individual who went above and beyond to create a warm and welcoming atmosphere for the residents and her staff. [name removed] had always believed that engaging and stimulating activities were the soul of any vibrant community, and she dedicated herself to making sure that the residents at ... read more
Business response:
Thank you for sharing such a beautiful and heartfelt review of our community at Arbor Terrace in Lanham, Maryland. We are truly grateful for your kind words about our Director for Engagement. Her dedication and passion for creating a warm and welcoming atmosphere, along with her innovative and engaging activities, are indeed the heart and soul of our vibrant community. We are delighted to know that our programs have been informative, educational, and enriching for our residents. Your feedback is invaluable and greatly apprec... read more
The staff at Arbor Terrace is very accommodating & responsive !!They go out of their way to ensure the wellbeing of their tenants...(including my Aunt [name removed]).. On the day that my Aunt moved in...different staff members, representing the different services ..(ex. Food Services; Activities Coordinator; Nursing Staff; etc.)..stopped by her apartment to welcome her!! Daily..,several of the onsite staff stop by to check on her & to ensure that she is engaged in the activities offered at Arbor Terrace!! Arbor Terrace is a... read more
Business response:
Alfreda, thank you for your kind words about Arbor Terrace. We're thrilled to hear that our team has been proactive and attentive to your Aunt's needs from day one. Ensuring the well-being and engagement of our residents is our top priority. We take pride in our facility's cleanliness and maintenanc e, and we're glad it shows. Your feedback is greatly appreciated!
Frequently asked questions about Arbor Terrace Senior Living
How is Arbor Terrace Senior Living rated?
Arbor Terrace Senior Living has a 3.7 star rating with 245 reviews.
When is Arbor Terrace Senior Living open?
Arbor Terrace Senior Living is open now. It is open 24/7.