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Arbor Terrace Senior Living
About this business
Arbor Terrace Senior Living offers a fresh approach to assisted living and memory care in Lanham. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life. At Arbor Terrace, modern conveniences are wrapped in a home-like setting where our staff truly cares for each and every resident.
We chose Arbor Terrace because I liked the facility itself and the location was good for us. I was impressed with the whole tour experience and everything they had to offer. It just seemed to be a really nice place for mom to be and it has turned out to be so. It is a pretty diverse group of residents. I would recommend them to others looking.
Right when we walked through the doors on the first day the staff have been nothing but warm and welcoming to our family. They had a nice display out front that was culturally relative. Even though our loved one does not always participate in the activities they do have different things going on. We have recommend Arbor Terrace Senior Living to others and we will continue to do so.
Business response:
Thank you for letting our team know how we did! We appreciate your kind words and positive review. We look forward to helping again in the future. Take care!
I toured this community and it was fine. It was clean, staff was friendly, just wasn't quite what we were looking for.
Business response:
We appreciate your positive review about your experience with us! Please don't hesitate to reach out if we can be of service in the future.
We decided on Arbor Terrace Senior Living because of the location and also the value for the money - they had a lot to offer for a lower price than others we visited. His food had to be mechanically mashed and did not look or taste appetizing. But when I did put in a complaint, the chef came up and talked directly with us and we got things settled. I would highly recommend them to others, they do whatever they can to please the residents and solve any issues you may have.
Business response:
Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
This has been a great experience for my loved one and family. The staff communication with the family has been wonderful. They are responsive to calls, texts, emails and more. There are lots of activities for the residents to enjoy daily. The community even has an app for the family to see what our loved one has been involved in. The community has been good at assisting my loved one transiting into the community, and making my loved one feel at home. There are options for games, salon appointments, religious activities and m... read more
Business response:
C B, thank you—your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!
It's a very warm, and welcoming place. The staff is attentive. They really do care about the residents. It's a safe, and well maintained facility. Overall, it has been good communication.
Business response:
Hi Kevin, thank you for taking the time to leave a review for us at Arbor Terrace Senior Living. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Initially the experience was 5 stars, the director [name removed] that was there from [date removed] was just so impressive and great to work with. However once she left certain things just dropped off. We are not a needy family, but when it comes to getting things done for our loved one the response time is extremely slow and sometimes takes day/weeks to get a response so that could be improved.
Business response:
Hi Dean, thank you for taking the time to leave us your honest feedback. It is discouraging to learn of your recent experience, and we'd like to get a better understanding of the situation. Please reach out to Rose, our VP of Operations, at 404-237-4026 so we can address this directly. Thank you.
Our tour at Arbor Terrace was pretty good. It's an older facility, so the rooms were a bit dull and small and needed to be updated. But the staff seemed to be fabulous. They were in the process of updating their memory care to be more progressive by adding in what they called the Bridges program. That hadn’t gotten off the ground yet, so at the time it wasn't the best fit for my loved one's needs.
Business response:
We're happy to hear that you enjoyed your visit. Thank you for sharing this feedback and please don't hesitate to reach out if we can be of service in the future!
The people are very very friendly and have been phenomenal. The building is brand new and gorgeous. My loved one has been very happy with the food and loves her room. This a place where my loved one has been happy to move when she had to leave her home of 50 years.
Frequently asked questions about Arbor Terrace Senior Living
How is Arbor Terrace Senior Living rated?
Arbor Terrace Senior Living has a 4.5 star rating with 158 reviews.
When is Arbor Terrace Senior Living open?
Arbor Terrace Senior Living is open now. It is open 24/7.