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Arizona Discount Movers
- Movers
- Phoenix, AZ
About this business
Location details
930 S 67th Ave, Phoenix, AZ, 85043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Absolutely horrible service and would not recommend! It took 7 hours for 3 men to move an apartment with minimal furniture 20min away. I moved to 5th floor, not the 26th floor like the owner lied and stated on another review. I had minimum furniture bc I purchased new furniture to be delivered to my new place. I had an item that was broke and also had missing things. I later got a charge for a purchase that was taken from my home. It took 50min to drive to my new apartment which is exactly 18min away, while paying an hourly ... read more
I beg everyone reading this review to not fall for the same trap I did and get another moving company!!! I went with the movers who had the cheapest rates and to say it backfired would be an understatement. When I called to get a quote we did not know the exact date of our move as it was new construction. They told me that I should book now to lock in the rate and then I could change at any time. They told me the rate and we agreed at a specific price, cheaper than other quotes I had gotten. Then, with over a month notice I ... read more
Business response:
We apologize that you were not happy with your moving service.When you booked your move, you were booked in April when the rates are lower. We make it very clear that our rates go up in May to our summer rates. Your move date was originally booked in April when the rates were lower. Your original rate was booked at $165 an hour for three professional movers.You were originally scheduled for April 27 and you called and rescheduled your moved to May 11. We never changed the rate on you last minute you were made aware during th... read more
I truly NEVER leave reviews and am not one to normally complain. But my experience with this company has been truly awfulPLEASE STAY AWAY!!! 7 months after our move we have still not been paid for damage that was incurred to our bed frame due to negligence from the movers (they did not cover, wrap, or protect our CREAM FABRIC bed frame in ANY way and it ended up with a very noticeable rip right in the middle of the headboard). They claim they sent a check which I never received, but couldnt even tell me what the amount was f... read more
Business response:
Updated response: your damage claim for the one item that got damaged during your move process has been completed. You have been refunded for this damage. We again apologize at any damage occurred at all during your move and we thank you for your patience. We apologize for the one item the headboard that got damaged during your move process. How this process went is when you booked your move, we offered you the basic valuation coverage that comes with every move by law, and we also offered you additional cover full replaceme... read more
I called Arizona Discount movers and they they to me about what they did during a move and not only did they lie to me about that they stoled and Damaged all my furniture that was no more then a year old and I have filed a claim with them and on top of that one of the guys said today is tip the black ************* the move was Nov 1st **** I filed the claim in Nov and have waited to hear back today is Feb 7th and I have not heard back from them and every time I call they say they say they are still working on it and they tho... read more
It was a completely horrible experience! After I was called twice in 2 hours by the company to confirm my move, the multiple calls came through while I was working. I was not provided to return the calls. However, the company never showed up for the move. Additionally, they did not call me. I waited **** hours for them to arrive. I called the company for the company to tell me they were not coming and was unable to complete my move for various reasons. No one could tell me why they did not communicate with me and left me wai... read more
Business response:
When booking a move we always make it very clear that we will call 2-3 days prior to the move date to confirm. We tried calling you 2 days prior to your move date to confirm. Your phone was off, and said it was not able to receive incoming calls. We also texted multiple times over a 2 day period. We did not hear from you until 6:30pm the night before the move date. We unfortunately have a policy which we made you very aware of, that if we are unable to reach you we would not be able to dispatch the movers. We had completed t... read more
IS***; I was given a window of time: from 2pm -4PM. They were late, I called after 4 and I was given excuses. I called again after 6pm and given more excuses. They offered me a discount if I could roll the move to the following date. Mind you they are with holding my deposit of $155.00. with a non refundable if I cancel. I had to regroup and figure out how I can roll the date. High STRESS as I thought I was locked in. I finally agreed. Then ********* said she couldnt guarantee for the follow day. She wanted to make no promis... read more
Business response:
You canceled with our company we did not cancel with you. We had explain to you that upon you canceling it takes 5 to 7 business days for your deposit to be refunded. We were scheduled to do in home moving and were trying to work with your request for a late move time frame. You also added a U-Haul for ** to load which was not part of the job description that was agreed-upon. We wouldve never had scheduled you for a late timeframe for that size move. After you had added a U-Haul. We are sorry, but we could not accommodate yo... read more
We used Arizona Discount Movers to move my 94 year old mother. I was given an arrival time between 11 and 3. Just before 3 oclock I called to see when they would be there. They said they were running a bit late and would be there closer to 5. At about 4:30 they called to say they it would be closer to 7. I tried to explain that just moving was very difficult for my mother at her age, and running this late was adding considerable stress. The woman apologized and said they would be sending a third person at no extra charge. At... read more
Business response:
We were extremely apologetic for running behind for this move. We stayed in touch with the customer the entire time, letting them know that we were running behind due to factors out of our control. This does happen in the Moving industry. On occasion, we even sent a 3 mover at no charge to get the move done at a quicker pace. We were able to get this move completed within an hour and a half a lot quicker than we would have with only two movers. We apologized over and over again. The experience that they are leaving a review ... read more
On 6/25/ Discount Movers were to move one heavy (250lb) piece of furniture about 70 ft from one room to anothe room in my home, open area, same floor. I was quoted $ ****** which I agreed to and paid $ ****** up front.Being 79 years old and not in the best of health, I couldn't do it by myself.They showed up 5 hours late and informed me that the cost would be $ ******. I refused and ordered them out of my house. Sounded like a bait and switch operation.I want my $****** deposit back. It's a RIP OFF.
This company moved me on Oct 20,2021firstly they sent a mover with a visable ankle monitor which made me uncomfortable being a handicapped senior. This person disappeared for what I said was 45 minutes leaving the other mover to do all the work. My son in law came to help since the move was going slower. I called the company and spoke to the Manager Miss ** She told me she was aware he had to leave the move and that the monitor should have been placed under his pants. She told me Miss A would be calling me to credit time los... read more
Frequently asked questions about Arizona Discount Movers
How is Arizona Discount Movers rated?
Arizona Discount Movers has a 4.3 star rating with 1,013 reviews.
When is Arizona Discount Movers open?
Arizona Discount Movers is open now. It will close at 7:00 p.m.